We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we'll achieve together:
- Provide accurate and optimal IT solutions via telephone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project’s performance indicators;
- Communicate with other designated teams and escalate complex issues.
Requirements:
- Spoken languages: fluent French and English (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts (4h/day);
Technical Skills:
- Basic knowledge or strong interest in learning of Windows OS and Microsoft Office tools (Outlook, Teams, Excel, OneDrive,SharePoint)
- Familiarity with basic networking concepts (IP, VPN, connectivity)
- Use of remote access tools
- File system navigation, password reset, and basic printer setup
- Understanding of ticketing flow and importance of proper documentation
- Entry-level knowledge or strong interest in learning: Active Directory, network troubleshooting, enterprise applications
Soft Skills:
- Availability and punctuality
- Strong communication and active listening skills
- Customer-oriented mindset and empathy
- Patience in user interactions
- Teamwork and collaboration abilities
- Logical thinking and structured problem-solving
- Curiosity and technical instinct – willingness to understand how systems work and to troubleshoot through reasoning
What we offer:
- Permanent contract
- Central building offices with an excellent view of the city, top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Expense account for holidays
- Fruits on the house
What about choosing much more than a job? #AJobThatMakesSense
All our positions are open to people with disabilities
All our positions are open to people with disabilities
