KYC Team Manager | CSG

We offer you the opportunity to join the Client Support Group, within the Operations department, at a challenging and engaging position. That team is mainly dedicated to KYC and client data management.

This Center, located in Porto, is responsible for the KYC on boarding of new clients and periodic reviews of existing clients across EMEA, APAC and America as well as all supporting activities related to the KYC activity (Quality & Control, data management, Tax and regulatory topics…)

In an evolving environment, you will need to make sure that your team delivers a level of service which is suitable for meeting regulatory requirements and company standards as well as internal and external customers’ needs.

As the Team Manager, your main responsibilities will be as follows:

• Steer the production of KYC Periodic review chain under the supervision of Porto team for Natixis and other entities of the group so that quality, efficiency, service and price objectives are met.
• Develop the framework to cooperate with FO or FO representatives to steer production and ensure production teams are able to deliver on time.
• Engage staff in the change processes: skills development on technological innovations and on regulatory requirements, implement company’s strategy.
• Manage teams’ leaders : manage priorities, talent scouting, perform yearly appraisals, define shared/individual goals, participating in the staff recruitment.

Your other responsibilities will be as follows:

• Lead strategic projects under your responsibility in order to successfully develop the Center of Excellence.
• Manage the relationship with the different stakeholders worldwide.
• Contribute to tools enhancements and set analysis criteria to allow an efficient management of operations.
• Promote digital and innovation solutions in the day-to-day activities and in the transformation agenda.

You will be working closely with various stakeholders, as Financial Security, CIB business lines, BPCE’s networks, external customers.

• 5-7 years’ experience in a similar production position in the banking sector, ideally a CIB. You have a significant experience in team leadership, change management, project management or business management.
• Familiar with KYC, Sanctions & Embargoes, Anti-Money Laundering and Terrorist financing regulations. 
• Strong leadership skills with ability to manage a team balancing their production and the transformation agenda in an agile mode.
• Strong ability to engage into Transformation initiatives leading to change of organization, processes optimization and Tool automation in order to enhance the Employees, Partners and Customer journeys.
• Good interpersonal skills as well as a good negotiating capacity.
• The position is based in Porto but some travel may be required in Portugal (to Lisbon) and abroad.
• Fluent in English and French as a plus. 

We will only consider English Cv's.

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.