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Backbone (BKBN)

Kundensupport (m/w/d)

Berlin , Germany
full-time

Über uns – Backbone (BKBN)

Become part of Backbone’s (BKBN) unique adventure to disrupt an industry and contribute to the evolution of the way real estate marketing is produced.
We are the leading real estate marketing software company, helping thousands of professionals seamlessly order and manage high-quality photoshoots, videos, and marketing content.
As we scale toward our next big milestone, we’re looking for dedicated team members to help shape the next phase of our growth—driven by AI, deep customer understanding, and operational excellence.

Deine Aufgaben:

  • Du bist die erste Ansprechperson für unsere Kunden via Chat, Telefon und E-Mail.
  • Du beantwortest Anfragen freundlich, lösungsorientiert und professionell.
  • Du arbeitest eng mit anderen Teams wie Tech, Product und Sales zusammen, um Kundenfeedback weiterzugeben und Lösungen zu finden.
  • Du dokumentierst Supportfälle und hilfst, unsere Prozesse kontinuierlich zu verbessern.

Requirements

  • Deutschkenntnisse (C1/C2) und Englisch mindestens auf B2-Niveau – du kannst sicher in beiden Sprachen kommunizieren.
  • 2-3 Jahre Erfahrung im Kundensupport
  • Du liebst es, Menschen zu helfen.
  • Du arbeitest strukturiert, zuverlässig und bist ein echter Teamplayer.
  • Technisches Grundverständnis und Spaß am digitalen Arbeiten.

Benefits

  • Hybrid-Modell: 3 Tage die Woche im Office und der Rest ist dir überlassen
  • Ein dynamisches, internationales Team mit flachen Hierarchien.
  • Regelmäßige Teamevents, Offsites und eine starke Teamkultur.
  • 6 Wochen Remote arbeiten möglich
Backbone (BKBN)

BKBN's mission is to become the biggest ecosystem of visuals in the world by reshaping the production experience. We are envisioning a world where our ecosystem democratizes access to professional visuals and allows creators to live off their passion.In pursuit of reaching our goals, every Individual matters and the advantage of our differences alongside sharing the same values, we aspire to be the best versions of ourselves and how do we make that possible?With GRIT - we have a unique combination of passion and (long-term) perseverance that drives us towards success.We EMPOWER to make a conscious effort to our stakeholders, our creatives to create, our clients to share their story and our team to make an impact. By OWNERSHIP, we take the leadership and the initiative and we strive for greatness every dayWith COURAGE, we dare to move forward, to innovate, to break things to make them better, with honesty and integrity.And last but not least we CARE, we listen and empathize with individuals, encourage the behaviors and differences that make us the best versions of ourselves. We care about the results and the change they bring.

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