Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
As a remote-first organization, our digital documentation serves as our primary operational infrastructure. Currently, our internal resources, distributed across Notion, Google Workspace, and various communication channels, have reached a level of fragmentation that hinders productivity. The absence of a unified "Content Map" has resulted in information silos, the persistence of obsolete materials, and significant friction in data retrieval.
To resolve this, we are engaging a project-based contractor to lead a comprehensive overhaul of our digital documentation. This initiative focuses on deconstructing current documentation "debt," organizing assets into a scalable architecture, and establishing a permanent governance model. This is a targeted, milestone-driven project engagement designed to transition our systems into a clean, searchable, and sustainable state.
Position Overview: The Knowledge Management (KM) Consultant is a specialized, project-based role responsible for the strategic restructuring of the organization’s internal documentation and information workflows. The consultant will audit existing assets, establish a unified taxonomy, and facilitate the creation of a sustainable governance framework. Success in this role is defined by the completion of specific architectural milestones and the delivery of a finalized procedural rollout for the leadership team and broader company.
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
Lob provides direct mail and address verification APIs that allow businesses to send timely, personalized, automated offline communications to their customers.
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