Knowledge Document Controller - 12 month FTC

About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity: 
Wifinity seek a highly organised and detail-oriented Knowledge Document Controller for 24 hours a week, on a 12 month FTC. The role will be to manage, maintain, and continually improve both technical and non-technical documentation across the organisation. This role is responsible for ensuring all documentation is accurate, current, accessible, and  compliant with relevant ISO standards. 

Key areas of focus:

Document and Content Management.

• Manage, maintain, and control all project and organisational documentation, ensuring content is accurate, up to date, and readily accessible. 
• Create, review, and refine detailed technical specifications to support project development and implementation. 
• Own onboarding materials to communicate and embed corporate changes and standards. 
• Implement and maintain robust document version control, approval, and archiving processes. 
• Administer the organisation’s document control framework within Confluence, including tagging, categorisation, permissions, and access controls. 

ISO Standards Management 

• Ensure all documentation complies with ISO 9001 and other applicable ISO standards. 
• Regularly review and audit documentation to confirm compliance, identifying gaps and implementing corrective actions where required. 
• Support ISO certification and surveillance audits, including preparation of documentation, audit participation, and follow-up on non-conformances. 

Quality Control and Compliance 

• Conduct routine quality checks and audits to ensure documentation is complete, accurate, and consistent. 
• Collaborate with internal stakeholders to promote adherence to documentation standards, procedures, and governance frameworks. 
• Ensure documentation aligns with company policies, regulatory requirements, and industry best practices. 

Training/Support/Best Practice 

• Provide training and ongoing support to staff on the effective use of Confluence and document control processes. 
• Define, document, and promote best practices for documentation creation, storage, and maintenance. 
• Act as the primary point of contact for document control and ISO-related queries, providing clear guidance and support to team members. 

About you:
The ideal candidate will have strong experience in document and knowledge management systems, particularly Confluence, a sound understanding of ISO compliance requirements, and previous experience working within the telecommunications sector or a similarly regulated environment. We are looking for someone who has:

• Attention to Detail: Demonstrates a high level of accuracy and consistency in document creation, review, and control. 
• Communication Skills: Strong written and verbal communication skills, with the ability to collaborate effectively across teams. 
• Technical Proficiency: Confident user of Confluence and other document and knowledge management systems. 
• Problem Solving: Proactive in identifying documentation or compliance issues and implementing practical solutions. 

Qualifications & Experience 

• Proven experience creating and maintaining technical specifications and structured documentation. 
• Experience working within the telecommunications sector, or a strong understanding of relevant industry standards, practices, and trends. 
• Demonstrable experience in document control and managing documentation systems, preferably using Confluence. 
• Experience operating in a regulated environment and managing compliance-related documentation. 
• Proficiency in Microsoft Office, Confluence, and related productivity tools. 
• Working knowledge of ISO standards, including ISO 9001, 14001, 45001, and 27001. ISO Auditor certification is desirable but not essential. 

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact [email protected] for assistance.