Knowledge Content Specialist

DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking a Knowledge Content Specialist to create, update, and maintain operational knowledge content that supports Field Operations and related teams. This role focuses on translating operational processes into clear, accurate, and usable knowledge base articles, job aids, and reference materials while ensuring documentation remains current and aligned with established standards.

Working under the direction of the Operations Knowledge Manager, the Knowledge Content Specialist partners with subject matter experts to validate content, identify gaps, and recommend improvements. Success in this role requires strong writing and organizational skills, attention to detail, and the ability to manage multiple content updates while maintaining consistency, accuracy, and usability across the organization.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

• Create and update knowledge base articles, process documentation, and job aids
• Translate operational workflows into clear, easy-to-follow written content
• Maintain documentation accuracy as processes, tools, and policies change
• Follow established content standards, templates, and formatting guidelines
• Partner with subject matter experts to gather and validate information
• Ensure content is written for the appropriate audience and operational use case
• Review existing documentation and recommend updates or improvements
• Organize and tag content to support searchability and usability
• Track content updates and maintain version control
• Communicate content gaps, inconsistencies, or issues to the Operations Knowledge Manager

Requirements

• Experience in documentation, content creation, or administrative support roles
• Strong writing and editing skills with attention to clarity and accuracy
• Ability to follow structured guidelines and documentation standards
• High attention to detail and strong organizational skills
• Comfortable working with knowledge base tools or content management systems
• Proficiency in Microsoft Word and basic Excel
• Ability to work with subject matter experts to capture process details
• Strong written communication skills
• Ability to manage multiple content tasks simultaneously
• Willingness to learn operational workflows and business processes

Benefits

• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!