Knowledge Base Manager

We’re looking for a Knowledge Base Manager who will own Synder’s knowledge base end-to-end — from building the structure to creating high-quality documentation that improves customer self-service and internal efficiency.

About Synder

Synder is an accounting platform helping accounting professionals and business owners to record, reconcile and recognize online sales and subscriptions.

For additional background:

• Alumni of Y Combinator, a leading startup accelerator;
• Alumni of the AICPA accelerator program for accounting innovations;
• Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms;
• Trusted by accountants as a top integration for QuickBooks;
• Spotlighted as “Popular with Businesses in the United States” on the Shopify App Store;
• Today, almost 5,000 businesses use Synder on a daily basis;
• $10B+ worth of transactions were processed by the platform in 2024.

What you’ll do

• Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date.
• Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting).
• Maintain internal documentation for Support, CS, Sales, and Product teams.
• Manage documentation in Confluence (spaces, templates, workflows, permissions).
• Turn complex product/accounting topics into clear step-by-step guides.
• Partner with Product, Support, and Engineering to document changes and releases.
• Ensure documentation quality and consistency (tone, clarity, formatting, accuracy).
• Keep content up to date using feedback, analytics, and regular reviews.

What we expect

• Experience in SaaS documentation (Knowledge Base / Technical Writing).
• Proven ability to build a knowledge base from scratch.
• Strong Confluence expertise.
• Excellent English writing (clear and structured).
• Ownership mindset + ability to work cross-functionally.
• Comfortable explaining complex product/FinTech topics in simple terms.

What We Offer

• Competitive compensation package 
• $120 monthly allowance for insurance, sports, or wellness activities
• 30 business days of Compensated Break annually
• Fully remote setup
• Supportive, collaborative team culture that values initiative and ownership

Our Hiring Process

1. HR Interview 
2. Test Task
3. Interview with the Hiring Team
4. Reference Check & Offer 

Ready to Join?

If you’re excited to grow, make an impact, and work with a dynamic international team — we’d love to meet you! Apply now and let’s shape the next success story together!