We’re looking for a Knowledge Base Manager who will own Synder’s knowledge base end-to-end — from building the structure to creating high-quality documentation that improves customer self-service and internal efficiency.
About Synder
Synder is an accounting platform helping accounting professionals and business owners to record, reconcile and recognize online sales and subscriptions.
For additional background:
- Alumni of Y Combinator, a leading startup accelerator;
- Alumni of the AICPA accelerator program for accounting innovations;
- Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms;
- Trusted by accountants as a top integration for QuickBooks;
- Spotlighted as “Popular with Businesses in the United States” on the Shopify App Store;
- Today, almost 5,000 businesses use Synder on a daily basis;
- $10B+ worth of transactions were processed by the platform in 2024.
What you’ll do
- Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date.
- Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting).
- Maintain internal documentation for Support, CS, Sales, and Product teams.
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Manage documentation in Confluence (spaces, templates, workflows, permissions).
- Turn complex product/accounting topics into clear step-by-step guides.
- Partner with Product, Support, and Engineering to document changes and releases.
- Ensure documentation quality and consistency (tone, clarity, formatting, accuracy).
- Keep content up to date using feedback, analytics, and regular reviews.
What we expect
- Experience in SaaS documentation (Knowledge Base / Technical Writing).
- Proven ability to build a knowledge base from scratch.
- Strong Confluence expertise.
- Excellent English writing (clear and structured).
- Ownership mindset + ability to work cross-functionally.
- Comfortable explaining complex product/FinTech topics in simple terms.
What We Offer
- Competitive compensation package
- $120 monthly allowance for insurance, sports, or wellness activities
- 30 business days of Compensated Break annually
- Fully remote setup
- Supportive, collaborative team culture that values initiative and ownership
Our Hiring Process
- HR Interview
- Interview with the Hiring Team
- Reference Check & Offer
Ready to Join?
If you’re excited to grow, make an impact, and work with a dynamic international team — we’d love to meet you! Apply now and let’s shape the next success story together!
