What We Strive For
At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.
Benefits & Perks
- Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
- Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
- Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
- Time Off & Leave – Paid holidays, vacation time, sick time, and birthgiving, bonding, sabbatical, and living donor leaves.
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Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.
What You’ll Do
The Kidney Hero Navigator is responsible for executing the Kidney Navigator Program for patients requiring dialysis during acute hospitalization or at hospital discharge. This role focuses on patient education, referral coordination, patient engagement, and seamless transition to longitudinal kidney care management. The Kidney Hero Navigator enhances patient experience through education, shared decision-making and advocacy, and prepares patients for ongoing management of chronic kidney disease. This position reports to Manager, Kidney Navigation.
The Day to Day
- Meets face-to-face with patients requiring outpatient dialysis placement or dialysis education
- Provides comprehensive education on kidney disease, dialysis treatment modalities, dialysis access options, transplant pathways, and general dietary considerations that align with patient preferences and clinical needs.
- Collaborates with hospital case managers, social workers, physicians, and interdisciplinary care teams to identify and resolve barriers to timely dialysis placement and prepare patients for dialysis initiation.
- Acts as a patient advocate by demonstrating empathy, cultural sensitivity, and a strong understanding of individual patient needs while embodying Strive’s core values
- Provides a thorough handoff to Strive’s Transitions of Care Management (TCM) team by documenting patient-specific needs, preferences, and circumstances within the care management platform (Health Cloud)
- Ensures a high-quality transition of care by coordinating post-discharge handoff to the patient’s dialysis clinic
- Serves as a subject matter expert in end-stage kidney disease (ESKD), including dialysis modalities, transplant education, patient engagement strategies, and transitions of care.
- Promotes patient satisfaction and a positive care experience throughout the referral and placement process
- Coordinates dialysis therapy placement by referring patients to appropriate local providers based on Nephrologist order/request, geographic proximity, clinical needs, and patient preference
- Provides HIPAA-compliant renal information and required medical documentation to care teams and dialysis providers while adhering to all policies for secure handling of PHI.
- Accurately documents referrals and related activities in accordance with program policies and procedures within EPIC
- Works closely with community kidney care professionals to strengthen existing partnerships and develop new provider relationships
- Collaborates with care teams to implement best practices for patient transitions across care settings
- Participates in team meetings with assigned hospital care teams and regional Strive care teams as needed
- Perform additional duties as required to support program needs
Minimum Qualifications
- 2+ years combined of related education, experience, or certification
- Efficient and reliable transportation allowing for the ability to commute to hospitals
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
Preferred Qualifications
- Dialysis Technician certification
- 1+ years experience in dialysis setting
- Prior healthcare experience
- Knowledge of insurance processes and benefits
- Case management experience
Hourly Range: $22.12 - $25.00
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.
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