Key Holders are responsible for opening, closing, and supervising sales associates to achieve daily sales goals while providing exceptional customer service. The Keys assist our guests with gifts and purchases at the Met Opera Shop, online, or via special orders. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Key Holder is an ambassador for the Metropolitan Opera and as such, helps create a lasting and memorable impression of the opera house.
Primary Responsibilities
Sales
Achieve hourly and daily sales goals via exemplary customer service and thorough product knowledge.
Communicate goals and prompt associates to achieve personal and store goals
Provide excellent, engaging and thoughtful customer service
Communicate professionally, and effectively with customers and co-workers
Customer Service
Respond to customer inquiries in a timely manner
Report all Guild memberships sold on a weekly basis.
Maintain a thorough knowledge of Met Opera Shop products, signings and events, in-store and web promotions
Maintain a thorough knowledge of past and current Met Opera productions
Develop thorough understanding of Lincoln Center activities
Merchandising
Assist with back stock and stock room operations to ensure the floor is well merchandised, all products are represented, and any issues are communicated to SM
Maintain product displays including accurate signs, price tags, and collections
Keep the selling area, registers and stock area clean and well maintained
Operations
Assist with web fulfillment including picking, packing, and shipping
Assist with receipt of purchase orders, merchandise, and supplies
Open and close the Shop following the proper routines and standards
Execute cash and deposit routines as directed
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise accurately and efficiently
Aid in scheduling, reporting and staff assignment breakdowns
Assist in training new sales associates
As directed, perform cycle counts
Stay informed of store standards, practices and routines and work accordingly
Adhere to all policies and programs contained in the Employee Handbook
Perform other duties as directed
Skills and Qualifications
Excellent selling skills
Strong math skills and basic knowledge of retail math
A love of the opera and a strong knowledge of opera composers, performers, works and recordings
Friendly, outgoing, professional personality
Prior experience in retail
Excellent customer service and communication skills
Museum experience preferred
Physical Demands
Selling floor work environment
Must be available and able to work flexible hours including evenings and weekends
Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.
