Key Account Manager

Syrve is a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 10.000 customers worldwide and counting.  

We’re looking for an experienced and relationship-driven Key Account Manager to manage and grow partnerships with our clients across the MENA region. You’ll be the main point of contact for key accounts — ensuring client satisfaction, identifying opportunities for business growth, and helping clients get the most value from our products and services. 

Requirements

What You’ll Do 

• Build and maintain long-term relationships with key clients, acting as a trusted partner. 

• Lead regular meetings and negotiations to review performance, discuss needs, and explore new collaboration opportunities. 

• Identify client challenges and propose tailored solutions to improve their business results. 

• Coordinate internal specialists, delegate tasks, and ensure timely, high-quality delivery. 

• Monitor ongoing projects, prepare account performance and financial reports. 

• Promote additional products and services, driving upsells and cross-sells. 

• Maintain high-quality communication, ensuring transparency and responsiveness. 

What We’re Looking For 

• More than 2 years of experience in Account Management, Client Success, or Business Development. 

• Experience in upselling, client retention and relationship management. 

• Excellent communication, presentation and negotiation skills. 

• Strong analytical mindset with experience using Excel, CRM, or reporting tools. 

• Fluent in English  

• Fluent in Russian 

• Self-motivated, structured, and comfortable working in a dynamic, multicultural environment. 

Nice-to-have 

• Basic understanding of SDLC 

• Previous experience in HoReCa(in operational or administrative roles) 

What You’ll Gain 

• The opportunity to work with top clients in a fast-growing international company. 

• A key role in driving client success and business growth in the MENA region. 

• A collaborative team environment where initiative and client focus are highly valued. 
  

We Offer  

• Engaging work environment with highly qualified specialists.  

• Opportunities for professional development and career growth.  

• Competitive paid time off and paternity leave.  

• The chance to work in an international company with a diverse team.  

• Compensation for English language course.   

• Comprehensive health insurance coverage.  

• Flexible remote work options.