Key Account Manager puts you at the heart of strategic account management, where you'll own a portfolio of key accounts and drive their success through data-driven solutions. You will analyze customer needs, identify growth opportunities, and design tailored sourcing solutions that deliver measurable results. Your work will involve building relationships with senior decision-makers and crafting account plans that deepen partnerships and expand revenue. Success in this role means growing your account portfolio, increasing customer retention, and consistently exceeding sales targets through strategic upselling and cross-selling. You will collaborate with teams across departments to develop customer programs that solve complex challenges and drive long-term value.
Key Responsibilities
Manage and grow a portfolio of key accounts through strategic planning
Analyze customer needs using data-driven methods and propose effective solutions
Identify and execute upselling and cross-selling opportunities across products
Build relationships with senior management and key decision-makers
Design account plans that drive business retention and expansion
Ensure customer success and ROI through tailored engagement strategies
Collaborate with cross-functional teams to deliver customer programs
At least 2 years in B2B sales or key account management, preferably digital/e-commerce
Business degree or equivalent qualification
Proven track record managing key accounts at regional or national level
Experience developing new revenue streams and growing accounts
Strong analytical skills with ability to derive insights from market data
Experience facilitating customer workshops and presenting proposals to audiences
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050.
About SEEKSEEK’s portfolio of diverse businesses, which includes Jobstreet and JobsDB in Asia, make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.Life at SEEKSEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). In Malaysia, where SEEK’s Asia HQ is located, we received four accolades at the TalentCorp Life at Work Awards 2023, including first runner-up for Best International Organisation and champion for Best CHRO. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.
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