Key Account Manager - Norway

What you will do

• Frequent customer engagement activities, including detailing and facilitating educational events on the Santen product portfolio, ensuring alignment with approved label indications and Codes of Conduct.
• Independently organize and facilitate regional Santen education events and represent Santen at international Congress events as defined by Management, managing key account relations in the designated area.
• Continuously collect customer feedback and share insights with relevant stakeholders.
• Conduct market trend and regional performance evaluations using the pan-European CRM environment, dashboards, reporting, and sales force incentive systems.
• Evaluate and manage regional customer segmentation and targeting implementation using the Santen CRM system.
• Execute other action items or projects as defined by Cluster/Country and/or EMEA Management.
• Drive sales growth, secure regional productivity, and provide insights about customer feedback, development trends, and the competitive landscape.
• Continuously follow up on key performance measures, including sales targets, territory planning, and key performance indicators, in collaboration with national management.
• Track and define potential performance gaps against benchmarks and plan corrective actions in close collaboration with the Country and Nordic CE Manager.
• Ensure promotional compliance as defined by country-specific Codes of Conduct, legislation, Santen Policies, SOPs, and internal Code of Conduct guidelines.
• Adhere to general and local Santen policies and complete all required administrative duties on time.
• Maintain required medical and commercial knowledge, core competencies, and skillsets independently and with regional management. Proactively follow up, self-educate, and record all relevant Santen policies, guidelines, and SOPs.
• Collect and report all safety information (e.g., adverse events) to Santen Oy Pharmacovigilance Unit and all quality-related information (e.g., quality complaints) to Santen Oy Quality Assurance department according to current requirements.

What you will bring to the role

• At least 2-3 years of experience in Pharmaceutical sales force work in prescription driven promotion.
• Experience in ophthalmology is a strong advantage but not essential.
• Proven track record and know-how of pharmaceutical industry in terms of Sales & Marketing activities.
• Customer service driven orientation above all for the basis of successful relations management.
• Strong interpersonal and communication skills to successfully interact with target audience and Internal/external stakeholders.
• Ability to create insights from customer feedback, competitive intelligence, market research data and translate into commercially relevant information for decision-making.
• Team player who has self-driven ability to work independently.
• High commitment to Market performance.
• Good analytical skills for regional performance follow-up and market trend evaluation.
• Experience of working with a variety of data sources (ie, lMS, Cegedim, dashboards etc) and IT applications (MS Excel, data bases, etc.)
• Polytechnic, Bachelor or comparable degree in Medical or Commercial education.
• Fluency in English - oral & written.

Ready to make a difference?  
Apply today and help us shape the future of eye health. 

Grow your career at Santen
A career at Santen is an opportunity to make a difference. We aspire to contribute to the realization of “Happiness with Vision” by providing eye health products and services to patients, consumers, and medical professionals around the world. Guided by our CORE PRINCIPLE, “Tenki ni sanyo suru”, Santen is engaged in the global research & development, manufacturing, and sales and marketing of pharmaceutical products in ophthalmology. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.