About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Your Mission as an Account Manager
You will be the local face and strategic partner for our global corporate customers in Australia. Your mission is to own the local relationship, ensure seamless program implementation, and, crucially, manage the local relationship for an important global client based in the region.
What You'll Bring to the Team
As an autonomous and proactive professional with a background in the Employee Assistance Program (EAP) or broader mental health services sector, Your Experience of 2-4+ years managing large corporate client relationships, Ideally with 2 years specifically within an EAP or comparable Mental Health Services setting and a suitable qualification/background in Psychology or Mental Health, you will be the bridge between Local and global Clients and Lyra´s Mission to bring mental health services arround the globe.
Your Excellent presentation skills and credibility will represent Lyra to senior local customer representatives with an Exceptional highly positive and energetic approach to client interactions.
Key Accountabilities
Strategic Account Management: Manage local relationships and act as the primary contact for our most important global customer local teams in Australia, in addition to new and existing corporate clients.
Client focused: To respond to client needs and crises when required, ensuring immediate and the best local support, managing a flexible schedule to ensure clients receive support when needed.
Implementation & Program Launch: Collaborate closely with the Global and Local Account Consultants to ensure successful program launches and ongoing, high-quality service delivery.
Risk & Issue Mitigation: Proactively identify and manage local account risks, collaborating with the Customer Success Team to convert potential issues into strategic opportunities.
Market Strategy & Promotion: Leverage your knowledge of the Australian mental health landscape to advise customers on service promotion and appropriate interventions.
If you identify 100% with this challenge and want to impact people's lives significantly, apply now and we will contact you as soon as possible!
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
