Key Account Manager (f/m/d) in climate-tech start-up

Intro

exnaton is a startup, spun out of ETH Zurich, which provides an AI-powered intelligence platform for new energy, enabling utilities to rapidly design, test, and scale smart, data-driven energy products — from energy sharing and dynamic tariffs to EV smart charging and flexible billing models. Our technology extends existing utility infrastructure with flexible, future-ready solutions, helping energy providers unlock new value from decentralized, digital energy — efficiently without large migrations and at scale. 

We are a Switzerland-based start-up, and our vision is to lead the digital transformation of the energy sector worldwide, by empowering utilities and consumers to shape a flexible, transparent, and sustainable energy future.

Our team is growing and we are looking for passionate and talented people to complement our team. We are a diverse team, all driven by the shared goal of using technology to create a sustainable impact in our society. If you're enthusiastic about contributing to this exciting journey, we invite you to be a part of our innovative and motivated team.

The job can be performed remotely in EU countries but for this specific role, travelling up to 20% to DACH based customers would be required.

Your role

As a Key Account Manager at exnaton, you will join our 35-person team and help shape the company and its vision from the ground up. You will play a pivotal role in bringing a product to market that enhances the attractiveness of renewable energies. Our customer relationships begin with the initial setup of our software within the customer's IT landscape and evolve into long-term partnerships built on trust, value, and continuous growth. You will be the driving force behind these relationships, guiding enterprise utility customers throughout their entire journey with us by:

• Being the main point of contact for our utility customers, building strong and lasting relationships,

• Regularly contacting customers, leading business reviews, and keeping them closely engaged with our product and services,

• Proactively identifying opportunities to grow accounts through upselling and cross-selling,

• Handling escalations and resolving issues quickly, ensuring high customer satisfaction at every stage,

• Representing the voice of the customer internally, bringing their feedback into product, service, and strategy discussions,

• Collaborating closely with sales, product, customer success, and marketing teams,

• Tracking account performance using CRM tools and using data to stay ahead of customer needs,

Your qualifications

• Demonstrated hands-on consulting experience, ideally between Consultant and Senior Consultant level, combining analytical rigor with hands-on project delivery,
• Customer-facing experience and confidence engaging across all levels, from operations to C-suite,
• Strong relationship-building skills with an eagerness to understand customer needs and create value through our technology solutions,
• Naturally curious and driven to learn - translates business challenges into actionable, technology-enabled solutions,
• Proven ability to lead and drive complex projects independently, with strong project management skills,
• Demonstrated high-performance mindset and proactive attitude - drives new initiatives rather than maintaining existing structures,
• Track record of identifying opportunities for process improvement and executing internal and external initiatives proactively,
• Skilled at managing multiple workstreams, coordinating across functions, and keeping diverse stakeholders aligned,
• Commercially minded with a genuine interest in helping customers succeed and uncovering new growth opportunities, good understanding of SaaS business models and commercial dynamics,
• Collaborative team player who thrives in cross-functional settings and shares knowledge freely,
• Fluent in German and English (this is a strict requirement, but fluency in other languages is also a significant plus),
• Ideally, hands-on experience with CRM systems and key account management responsibilities,
• Ideally, familiarity with the regulatory and commercial landscape of the energy/utilities sector, including relevant system environments.

Benefits

At exnaton, you work in a dynamic environment with direct communication, fostering quick operation and collaborative learning. You can also expect the following:

• Competitive salary and equity package,

• Flexible working hours and location, as we believe in ownership and trust. We are a remote-first company and we support those working from different locations,

• Additional benefits such as a new MacBook, a learning budget, sports membership, or Headspace subscription,

• Virtual office for a truly interactive collaboration, even in a distributed team,

• Working with exciting technology for a really important purpose, together with a highly motivated team.