Key Account Manager

Main Responsibilities:

• Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root-cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Experience & Qualifications Required:

• Previous experience within online B2B industry, ideally in online gaming industry. Experience as Account Manager (3-5yrs)
• Sound commercial awareness and knowledge of business development
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment
• Experienced at effective client management.
• Proven team management capabilities
• Be analytical with the ability to think strategically
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving
• Educational background in a related field would be preferred
• Strong communication and written ability in English (portuguese language would be an asset)
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint. Power BI would be an asset.
• Be presentable, willing to travel and work outside of normal office hours.
• Any other ad hoc duties related to the role

This position is an excellent opportunity to join the fast-growing Evolution team.