About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

Agero's Automotive Account Management team is growing and we need a strategic leader who can unlock the untapped growth potential within our most prestigious accounts. Your mission is to move beyond transactional selling and become a trusted advisor to the nation’s largest Dealer Groups and OEM partners.

You will be responsible for the end-to-end health and expansion of our most critical accounts. This isn’t about aggressive "closing" tactics; it’s about disciplined execution. You will navigate complex organizational webs – aligning Legal, Procurement, and OEM approvals – to drive massive ROI through revenue lift and operational efficiency. You win when our clients win, ensuring that "no decision" is never an option. By deeply understanding our clients' long-term visions, you will work hand-in-hand with our Product Management team to influence new development, ensuring that the next generation of Agero products is perfectly tailored to solve the complex challenges of the automotive industry. From navigating high-stakes pricing and contract renewals to executing multi-year growth plans, you will be the driving force behind our clients' success and our collective innovation.

Key Outcomes:

Strategic Growth & Portfolio Expansion: Move beyond the current footprint by identifying white-space opportunities within existing accounts and executing complex expansion plans.
Process & Deal Control: Drive a disciplined sales process using mutual action plans and clear milestones. You will own the timeline, preventing "deal drift" by proactively managing internal and external dependencies.
Stakeholder Orchestration: Act as the primary point of contact for Dealer Principals and OEM VPs, skillfully aligning conflicting priorities across multiple departments to keep deals moving forward.
Consultative ROI Delivery: Translate our platform’s value into the language of the automotive industry: revenue lift, cost avoidance, and operational simplicity.
Cycle Acceleration: Shorten sales cycles not by rushing the client, but by anticipating "derailers" and mitigating them before they become roadblocks.
Product Influence & Innovation: Partner directly with Product Management to translate client pain points into new product features, leading Innovation Workshops that position our technology as a core component of their future success.
Execution Excellence: Transform strategic plans into reality by managing internal dependencies across legal, compliance, and engineering to deliver on promised outcomes.

Skills, Education and Experience:

Required:

Education: A Bachelor’s degree in Business, Marketing, or a related field is required.
Experience: 8+ years of experience in Account Management, B2B Sales, or a related commercial role.
Strategic Growth Mastery: Proven track record in managing $MM accounts where growth was driven by strategy and product expansion, not just renewals.
Consultative Influence: You have experience facilitating Innovation Workshops and can steer a room of C-suite executives toward a shared vision.
Product Mindset: You are comfortable speaking "Product" and "Engineering" languages – you know how to build a business case for a new feature that will unlock an entire client segment.
Commercial Acumen: Expert in contract negotiation and value-based pricing; you understand the levers that protect margins while increasing client ROI.
Disciplined Execution: You are highly organized and proficient in CRM; you document strategic account plans that serve as the "source of truth" for the entire cross-functional team.
Complex Problem Solving: You are an expert at navigating the "internal" sale—managing the legal, compliance, and procurement hurdles that often stall big deals.

Preferred:

Automotive & SaaS Fluency: You speak the language of the automotive industry and have deep experience managing the unique dynamics of OEM and large Dealer Group partnerships. You are comfortable in high-pressure environments where securing multi-stakeholder buy-in is a standard part of the growth process.
Advanced degrees (MBA) are considered a plus.

Hiring In:

United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia

The anticipated closing date to submit applications for this role is March 6, 2026.

**Please note: This role will require 20-30% domestic travel to clients for Strategic Business Reviews, Innovation Workshops, and Executive Meetings. Competitive incentive structure aligned with high-impact growth and strategic account objectives.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$100,000—$140,000 USD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life’s milestones.
Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Key Account Manager

TLDR

About Agero:

Benefits