The Key Account Director is responsible for managing and growing relationships with CES’s most strategic clients. This individual will serve as a trusted advisor, ensuring high levels of client satisfaction while driving revenue through renewals, upselling, and business line expansion. The role requires a strong balance of relationship management, strategic account planning, and sales execution.
Key Responsibilities
- Serve as the primary relationship manager for assigned key accounts, building trusted, long-term partnerships.
- Develop and execute strategic account plans to achieve revenue growth, retention, and expansion goals.
- Drive renewals by proactively engaging accounts well ahead of contract expiration.
- Identify opportunities to upsell CES’s existing solutions and expand adoption across business lines.
- Collaborate with internal teams (operations, product, regulatory, and support) to ensure client satisfaction and deliver value.
- Maintain deep knowledge of CES service offerings, energy markets, and client business objectives.
- Track account health, engagement, and growth opportunities using CRM and reporting tools.
- Act as clients advocate within CES, ensuring client needs and feedback inform business strategy.
- Represent CES at industry events, conferences, and client meetings as a trusted partner.
- Bachelor’s degree in Business, Energy, or related field; MBA a plus.
- 8+ years of account management, business development, or client-facing sales experience (energy sector experience strongly preferred).
- Proven track record of driving revenue growth through upselling, renewals, and cross-selling.
- Exceptional relationship management and communication skills with C-level stakeholders.
- Strong strategic thinking, problem-solving, and negotiation skills.
- Ability to thrive in a dynamic, fast-paced environment with multiple stakeholders.
- Proficiency with CRM systems (Salesforce experience plus).
Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonus, profit-sharing, Medical Savings Account, comprehensive health insurance, disability insurance, life insurance, 401k matching and tuition reimbursement.
At CES, you will gain:
- Meaningful responsibility and the opportunity to make a real impact in dynamic energy markets
- The change to learn from and collaborate with experienced professionals across global teams
- Ongoing opportunities to strengthen your technical, analytical, and leadership skills
- A supportive culture that values initiative, accountability, and continuous professional growth
We believe that when associates are challenged, supported, and trusted with responsibility, they do their best work - and grow in process.
Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
