Kaizen Officer

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking! Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what’s right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. Discover the steps we took to create a discrimination-free hiring process. Join us as a Kaizen Officer to lead the transformation of continuous improvement at Qonto. You will shift Lean from theory to practice, building a scalable culture of operational excellence across our fast-growing organization. You'll be instrumental in embedding sustainable improvement practices company-wide and proving their measurable business impact. 👩‍💻🧑‍💻 As a Kaizen Officer at Qonto, you will • Drive cultural transformation by empowering teams to raise the bar and deliver fast, high-quality results for our clients. • Build and scale an Ambassador network, creating communities of practice that multiply your impact across all functions. • Strengthen theoretical training in collaboration with the L&D team, then lead practical coaching that solves real problems identified in daily operations. • Connect systemic dots across silos, applying strategic thinking to diagnose root causes and help teams drive lasting solutions. 🤔 What you can expect • You'll join the People team as an integrated force that influences every level of the organization. You'll benefit from diverse expertise and resources to better support our Qontoers. • You'll partner with former Kaizen officers now embedded in operational teams and collaborate with the L&D team to build a strong community. • You'll work on multiple projects with leaders across all teams and see the real impact of your work. • Paris-based, with quarterly travel to our European offices (Berlin, Milan, Barcelona). Hybrid work model with emphasis on in-person presence for team rituals and relationship-building. 🤝 About your future manager Your manager will be Marjorie, Talent & Culture Director, leading Culture and Kaizen initiatives within the People team. • 7 years at Qonto - understands our DNA inside-out and has a strong internal network to help you navigate the company. • Played a critical role in scaling the organization - first leading recruitment, then transitioning to Culture and Talent Management as the company evolved. • Hands-on leadership style - you'll have the support and guidance you need to make an impact from day one. 🏅About You • Experience: Proven track record in Lean/Kaizen implementation at scale, preferably in hyper-growth or matrix organizations. • Eager to Learn: Continuously seeks to deepen their expertise to empower Qontoers in serving our customers better. • Change Agent: Ability to influence without authority, driving adoption across multiple functions and building champion networks. • Applied facilitator: Track record of delivering actionable training programs and workshops that solve real operational problems. • Systems thinker: Understanding of broader context, ability to deeply analyze situations without making biased shortcuts, to identify root causes, and design sustainable solutions. • Languages: Fluent English mandatory, French highly appreciated.