About Z
Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.

We are proud to be the Kiwi contingent of Ampol, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.

About the team

We love our customers and especially love it when they keep coming back to enjoy Z! Z Rewards is our award-winning Loyalty programme and we are excited to welcome a Kaitaki Pirihongo Wheako Kiritaki Loyalty Customer Experience Manager to the team. We have some pretty exciting mahi happening with lots more planned – this is where you come in!

About the role

In this role you will provide leadership of the end-to-end customer experience of our loyalty programme. This role is critical in driving the velocity of delivery of the programme, , customer experience, offers, product and bringing on new Z branded products, services and partners into programme.

You will bring your expert knowledge of customer journeys with the ability to implement through others at pace. Knowing how to break up our Loyalty strategy into a roadmap and seamlessly implement and deliver each component will be key in this role.

This role can be based in either Tāmaki Makaurau Auckland or Te Whanganui-a-Tara Wellington.

You will have the opportunity to

Bring a delivery at pace mindset to the delivery of our Loyalty roadmap
Drive delivery by holding others to account across the Loyalty investment
Work with our business stakeholders and delivery partners to design, develop, optimise and deploy new platforms, products, features, experiences
Be the owner of the Z Rewards Customer Experience, thinking customer first to ensure smooth landing of new capability within loyalty
Prioritise the backlog in alignment with Loyalty roadmap and manage the rollout with associated resource requirements in partnership internal and external resources
Be at the forefront of our rewards programme!

What you’ll bring to Z

Expertise in the Customer Experience journey with a digital lens, an end-to-end focus with knowledge at every step of the journey
Exposure to the loyalty environment will be highly valued
Experience in a complex commercial organisation with demonstrated experience of implementing and influencing through people
An excellent relationship builder and collaborator, this role works with a range of internal and external stakeholders and strong relationships will be key
Effective planning skills with the ability to both direct and get hands on where needed to assure progress and delivery
The ability to take a strategic view and break that down into actions to deliver against
Strong accountability, both for yourself and to hold others to account to ensure delivery

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What we can offer you

A competitive remuneration package including short-term incentive plan, medical insurance and an enhanced employer contribution for KiwiSaver
Generous leave provisions including sick leave, parental leave benefits and the option to buy additional leave
The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
Access to Z’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
The opportunity to contribute and be part of a supportive team that is here to make a difference
A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $151,200 to $177,900 per annum, plus 15% STI based on company and individual performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

Why Z?

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.

We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong Group values, Whakatika Move as One, Whakaora Make it Happen, Whakamana Make it Count - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.

If Z feels like a good match for your head and your heart, come join us for one heck of a journey!

Whakauru | Apply

Please include a cover letter in your application, telling us why you’re a great fit for Z.

Applications close: Friday 13th March 2026

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

To be considered for this position you must have the legal right to live and work in New Zealand