Junior Workforce Support Specialist (m/f/d)

• Providing fast, reliable and quality service to our riders by answering their questions about our back office process such as contracts, shifts, or paychecks
• Being the voice of the drivers, ensuring that you share their day-to-day work experiences with other departments in our company and drive process improvements 
• Leading and participating in projects aimed at improving the way the people services team works

• Ideally, you have had some experience in customer service and/or other customer-facing jobs
• You've worked in a delivery job before or have a good understanding of what it takes to be a courier driver 
• You have experience with ticketing tools such as Zendesk or Intercom
• You have excellent written and verbal communication skills
• You are organized, detail-oriented and not afraid to take on new tasks
• You are fluent in English (German is a big plus!)

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers 
• A cool discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.