Junior WFM Analyst

The organization

Why Join Us? It's More Than a Job in Retail, It's Your Story.

At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story!

Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.

Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.

We are seeking a Junior WFM Analyst to join our team and support the performance and planning functions of our customer operations.

Responsibilities:

• Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends.
• Daily monitoring of KPIs.
• Collect and analyze data to develop insights and recommendations for business decisions.
• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis.
• Communicate findings and insights to stakeholders through presentations and written reports.

Requirements:

• Good knowledge of call center management and all WFM related calculations.
• Knowledge of various forecasting/scheduling software will be an asset.
• Strong organizational skills.
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Strong knowledge of Microsoft Office tools

What we offer:

•  💼 Competitive compensation & benefits package
• 💰 Performance-based bonus scheme
• 🧑‍⚕️ Comprehensive life & health insurance
• 🏡 Flexible hybrid working model – to support your work-life balance
• 🧡 Psychological support via a professional helpline for you and your family
• 🚀 Career growth opportunities in a role that evolves with you
• 🎉 Valuable experience in a well-known and fast-growing organization
• 📚 Continuous learning and upskilling through tailored programs
• 🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)
• 🚗 Alternative transportation with company shuttle buses to our offices
• 📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks

What Does OrangeGen Offer?

• 🔗 Connect: Engage with your colleagues and management seamlessly, ensuring you're always in the loop and part of our dynamic community.
• 🎉 Recognize: Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment.
• 🏆 Custom Rewards: Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements.

By joining us, you’ll be part of a forward-thinking company that prioritizes open communication, employee recognition, and personalized rewards.

Are you ready to be the next #OrangeGen maker?

Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!

All applications will be treated with the strictest confidentiality.