Junior UX Researcher

About Fable

Global enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received accolades from global entities like the World Summit Awards and the UN endorsed Zero Project.

About the role

Fable is looking for a Junior UX Researcher who is responsible for identifying accessibility and usability insights through user interviews. This role involves regularly engaging with people with disabilities and requires a candidate who is sensitive, respectful and has a strong desire to learn.  

The Researcher will work closely with Fable team members to conduct research about how various digital product offerings can be improved for people with disabilities. An understanding of how various assistive technologies interact with digital products, and the web, is preferred.  

The ideal candidate is excellent at independent problem-solving, is detail oriented and adaptable to the growth and changes of a dynamic work environment. Fable is a rapidly growing and busy team; the researcher must be flexible to the changing business needs of Fable. 

For this role, we are open to applicants who are located in Greater Toronto Area, Ontario or British Columbia and can work a PST schedule. If you believe that you match the majority of this job description, we highly encourage you to apply! 

Requirements

Responsibilities

• Support and collaborate with other UX researchers on generative and evaluative research with assistive technology users on digital products (such as websites, web-apps, mobile apps and software) on behalf of Fable’s customers 

• Identify pain points, preferences, and behaviors surfaced in user interviews and document them in a structured note-taking tool 

• Analyze and synthesize research findings to generate actionable insights  

• Provide clear and timely project updates to Fable team members 

• Maintain internal customer documentation and track deliverables via our project management system 

• Collaborate with other Fable support teams to coordinate interviews with participants 

Key qualifications and assets

• 1+ years facilitating user interviews on digital products in a UXR context 
• Able to define research goals, articulate hypotheses and apply the best research methods for a wide range of problems 
• Experience translating research findings into thematic insights 
• Compassionate and patient demeanour with confidence and assertion to get things done 
• Active listening and problem-solving skills 
• Attention to detail 
• Ability to build relationships and connect with people quickly 
• Organized and able to manage a large volume of tasks independently 
• Tech-savvy with the ability to navigate apps and software 
• Strong analytical, communication and team skills 

You must be

• Passionate to learn: Be interested and curious about assistive technology, accessibility and user research. 
• Open-minded: Be open and personable with an understanding that the human spectrum is diverse. 
• Problem-solver: If something goes wrong, you look for the next step to solve it and use judgement on who to collaborate with and escalate issues to. 
• Creative and adaptable: You’ll jump in and flex your various skills whenever necessary. You’re looking for your newest challenge, ready to join a quickly evolving team 

Nice to haves

• Experience with assistive technology or engaging with assistive technology users 

Our values

To lead, listen first

You amplify voices that are less often heard and create space for those voices to grow. The quality of an idea doesn't correlate with the loudness of someone's voice.

The brain is a muscle

If you're going to do something, you will do it well. Practice often and rest when needed. Give your mind what it needs to thrive.

Unlearn to learn

What did we learn growing up, and what do we need to unlearn? It's essential to understanding our personal bias and position so that we can grow. 

Benefits

What's in it for you?

At Fable, you'll join a vibrant and rapid growth environment where you'll work with individuals who share the same values of being passionate, socially driven, inclusive, collaborative, and respectful. We offer great health/dental benefits, and way more!

Accessibility accommodations

Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at [email protected] and include the subject line “Accessibility accommodation for Junior UX Researcher job application.”

Pay range

$65,000 - $80,000 OTE - The salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.