Junior Technical Account Manager, Health Plans

The Junior Technical Account Manager, Health Plans is responsible for technical and configuration updates to support clients; tracking and identifying opportunities to reduce issues, and supporting ongoing administration and rollout of enhancements.

• Initiate and support initial setup and ongoing changes to client programs: Assisting and troubleshooting during implementation of new groups and renewals of existing groups. Aiding program launches, changes to group configurations, eligibility updates, custom activities, and quality assurance testing.
• Manage technical issues: Creating cases and tracking progress of technical issues. Escalating with appropriate internal channels to ensure tickets are being resolved in a timely manner. Sharing timely updates with the clients through resolution.  Notifying clients of downtime (both planned and unplanned).
• Build strong relationships with internal and external teams to facilitate change management: Maintaining and building trust with clients. Internally collaborating to maintain visibility of ongoing issues, campaigns, and enhancements. Analyzing impacts on health plan clients to plan for changes and proactively communicate.
• Own custom client deliverables: For groups requiring manual reporting and deliverables, manage the preparation and on-time delivery of all items. Explore ways to streamline and submit improvement and automation requests as appropriate. 
• Support occasional on-site events: attending onsite events as needed and assist with preparation and set up. Work with client contact, vendors or partners to ensure event success. Identify opportunities to build relationships during on-site events.
• Serve as SME for plans for internal operations: Primary point of contact to weigh in on direction and information pertaining to health plan clients.
• Identify and drive process improvements: Identify areas for efficiency and drive process changes.
• Support ad-hoc program needs and technical requests: Assist in both ad-hoc and regularly scheduled tasks, projects, documentation, research, reporting and analysis, communications, processes and other needs. For technical needs, initiate and follow custom integration, reporting and tailored solution requests from submission to delivery.

*If local to Chicago you will be expected to come into the Chicago office two days a week, if not local to Chicago you will be fully remote.

Pay Range: $60,000-75,000 annual

Requirements

• Intermediate Excel skills
• Must have a minimum of 1 year experience supporting members and/or clients
• Customer-focused and responsive
• Excellent communication skills: written, oral and presentation; working knowledge of PowerPoint & Word
• Strong organization, analytical, and problem-solving skills
• Self-starting with the ability to achieve results
• Ability to handle multiple priorities in a fast-paced work environment

Desirable

• Health or wellness-related background preferred
• BA or BS degree preferred
• Technical support experience preferred

Benefits

Medical, Dental and Vision
401(k) with company match
Company paid Life, AD&D Short and Long term disability insurance
Generous PTO, Holidays and Summer Fridays
100% paid parental leave
Wellness Resources