We’re looking for our Junior Solutions Engineer to become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You’ll help us be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.

What you'll do

Manage the customer implementation lifecycle from signature to go-live
Translate complex customer pricing models into the data model
Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the platform
Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers every day.
Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Requirements

2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
Strong communications skills and attention to detail
Comfortable communicating and building relationships with technical and non-technical stakeholders

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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Junior Solutions Engineer

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