Junior Product Operations Analyst

Who we are

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.

R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing). We are a tight knit team coming from organizations such as Amazon, Google, Nubank, Uber, McKinsey & Co., Mercado Libre, Globant, and J.P. Morgan. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), General Catalyst, Y Combinator, Femsa Ventures, PayU, among others.

As a Product Operations  Intern, you will support our product and finance operations, ensuring that our financial data, internal processes, and product features run smoothly and accurately. You’ll collaborate with multiple teams to maintain consistency across systems and help streamline workflows as we continue to grow. The Product Operations Intern will report to the Product Operations Manager and interact with multiple stakeholders in different countries.

What you’ll work on:

• Provide operational support to clients across multiple channels, ensuring timely and high-quality responses aligned with defined SLAs.
• Manage and monitor daily operational processes that connect Product, Finance, and Operations, ensuring smooth execution and issue resolution.
• Perform data validation and reconciliation across internal systems to ensure operational and financial accuracy.
• Track and analyze key operational metrics, identifying trends, issues, and opportunities for improvement.
• Build, maintain, and improve dashboards and reports to monitor business performance and operational health.
• Collaborate with Product and Engineering teams to identify process improvements and automation opportunities.
• Support the operational and financial rollout of new product features, ensuring processes and controls are properly implemented.
• Participate in testing, validating, and documenting new tools, workflows, and operational processes before deployment.
• Maintain and update standard operating procedures (SOPs) to ensure consistency and scalability of operations.
• Proactively identify operational inefficiencies and propose data-driven solutions to improve internal processes and performance.

Who you are:

• Student pursuing a Bachelor’s Degree in Accounting, Finance, Business Administration, Economics, or related field.
• 6 months to 1 year of experience in a similar role at a tech, fintech, or financial institution.
• Intermediate proficiency in Excel (experience with formulas, pivot tables, and data analysis).
• Strong analytical and problem-solving skills.
• Basic understanding of accounting principles, financial operations, and data management.
• Detail-oriented, organized, and able to handle multiple priorities in a fast-paced environment.
• Curious and proactive — you enjoy learning new tools, understanding how things work, and improving them.
• Team player with excellent communication skills and a collaborative mindset.
• Excited about R2’s mission and motivated by the challenge of working in a dynamic start-up environment.
• Basic - medium English
  
  

What makes you stand out:

• Strong analytical skills.
• Organizing and prioritizing.
• Willingness to learn new skills.
• Attention to detail and accuracy.
• Problem-solving skills.
• Teamwork.
• Ability to meet deadlines.
• Confidentiality.