Junior Patient Administrator

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview:

Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa 50 - 100 communications) from patients, secretaries and other medical professionals.

Duties & Responsibilities:

• Managing calls from patients, secretaries, and other medical professionals
• Resolving Customer Queries
• Processing Payments
• Issuing correspondence to patients
• Scanning & Filing Sensitive Documents
• Assisting with aspects of clinic management
• Managing internal and external email queries
• Working as part of a team
• Dealing with ad-hoc duties as they arise

Requirements and Skills:

• Strong communication and customer service skills
• Exceptional attention to detail and time management
• Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)
• Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries
• Familiarity with clinical systems (desirable but not essential)
• Ability to work independently and collaboratively as part of a team
• Calm under pressure in a fast-paced medical setting
• Flexible and adaptable, with a willingness to support the team as needed
• Ability to handle sensitive situations with empathy and quickly build rapport
• Excellent telephone manner

Package:

• Salary circa €29,500
• Team performance bonus
  
• Maternity & Paternity Leave - Ts and Cs apply
• Pension contribution
• Health Insurance
• EAP
• Life Assurance
• Gym membership
• Workcation options
• Sick leave
• Additional annual leave based on length of service
• Support for professional development
• Sports & Social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter & bike 2 work

Additional Info:

• This is a full-time, office-based role, Monday - Friday with the potential for hybrid working post probation.
• All offers of employment are subject to a valid work permit
• Role commences immediately