Junior Operations Strategy Specialist

About Ukio |

Ukio’s mission is to empower individuals to live where they want, when they want 🌎.

We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying furniture, security deposits, broker fees, etc. giving choice and flexibility to allow people to live where and when they want. 💥

We are a Barcelona based startup with offices in Madrid, Lisbon, Berlin and Paris. Soon we will conquer some more cities across Europe 🚀

Backed by Europe's best Venture Capital firms, the next year will be a critical phase in our growth as we look to further build out our team and expand into multiple new markets 🔥 . We have successfully raised €27 million in our Series A investment round in 2022 and recently raised a Series B round that will help propel our growth throughout Western Europe. 🥇

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars. Are you ready to join us?

Role |

The Planning Junior Specialist is responsible for the daily execution of Ukio’s centralized planning function. You are the engine room of the operations team, ensuring that every booking, checkout, and maintenance task is assigned to the right person at the right time.

This is a high-energy role for someone who loves solving puzzles, working with data, and seeing the immediate impact of their work on the ground. You will support the Planning Manager in maintaining the systems and schedules that keep our apartments guest-ready.

Responsibilities |

Daily Planning Execution

• Execute the 7-day and 24-hour planning cycles across all Ukio markets.
• Assign daily tasks to coordinators, handymen, and cleaning providers based on the capacity model.
• Monitor daily checkout volumes and flag potential overloads to the Manager before they become issues.
• Coordinate "back-to-back" schedules to minimize apartment downtime between guests.

Ops Coordination and Ticketing

• Process incoming visit requests from City Hosts and Guest Ops through the centralized intake system (Slack/HubSpot).
• Track the status of open work orders, ensuring they are resolved within agreed SLA timelines.
• Assist in the "Handover" process, ensuring new apartments are correctly set up in the system for their first guests.

Data and Maintenance

• Keep the "Single Source of Truth" updated across all tools (HubSpot, Notion, and internal Task Managers).
• Work effectively with the team’s availability calendar
• Update and maintain the Skills Matrix, ensuring we know which field agents are available and what tasks they are qualified to perform.
• Oversee stock availability of guest essentials and trigger replenishment alerts to ensure inventory records remain accurate and prevent shortages
• Help the Manager test new features in our internal tech tools and provide feedback for improvements.

Reporting

• Pull weekly data on key KPIs: checkout utilization, SLA adherence, and cleaning completion rates.
• Identify recurring bottlenecks in the daily schedule and suggest process improvements.
• Support the monthly stock reconciliation process across all markets.

About you |

• 3–5 years of experience in business operations in logistics, hospitality. Versed in a fast-paced startup environment is a plus. 
• Intermediate Excel/Google Sheets skills (vlookup, pivot tables), experience extracting and presenting data using BI tools (e.g. Omni, Looker, Metbase) with a CRM tool as the main source (ideally Hubspot). You should be comfortable looking at a spreadsheet and finding the "why" behind the numbers.
• You don’t wait for instructions when facing a problem - you find a solution.
• You are capable and well-versed in keeping clear track of everything in a chaotic and everchanging operational environment 
• Fluency in English is required; other languages are a plus.

Ukio's life benefits |

• Private Health Insurance with ALAN
• Flexible retribution with Payflow 
• UKIO Anniversary gift 
• Team buildings and office events 
• Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
• Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
• An amazing internal culture and no dress code!
• International working environment with many different nationalities!

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution 🔥

We look forward to receiving your application!

For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO’s news, follow us on LinkedIn and Instagram!