Junior Operations Manager (f/m/x)

Intro

Insurance is complex and we’re here to make it simple. As a Junior Operations Manager at Feather, you’ll play a key role in shaping how our customers experience insurance while improving the operational processes behind the scenes.

You’ll spend part of your time helping customers through emails and scheduled calls, while also taking ownership of improving the workflows that make those experiences smoother. Whether you’re analyzing recurring issues, creating internal documentation, or collaborating with our partners, your work will have a broad impact across the company.

If you enjoy solving problems, improving systems, and helping people, this role offers the perfect mix of customer-facing experience and larger-scale operational responsibility. With no sales incentives, your guidance stays fully transparent and customer-first, qualities our customers consistently highlight in their reviews on Trustpilot and Google. You’ll build your insurance expertise by working closely with our experienced team from day one, learning how we deliver the clarity and honesty customers value.

Why work at Feather?

• Work for a Berlin-based company remotely or in person. We have company dinners and retreats, where we do some cool things like go bowling, go to restaurants, and general fun.
• Small team, flat hierarchy, and mission-driven. The usual buzzwords here, except we actually mean them. We’re small, lean, and we love what we're doing.
• You’ll never have to do the typical sales pitch. We really just want you to help find the best solution for the customer.
• €1,200 annual learning budget. You can spend this on educating yourself: books, conferences, classes, etc.
• €500 office furnishing budget. On top of all the company equipment that you'll be getting (MacBook, Monitor…), you'll be able to spend €500 on a nice and comfortable home office setup.

What you bring to the table

• 3+ years of experience in operations, insurance, customer support, consulting, or a similar field
• Strong attention to detail and curiosity to investigate recurring issues and drive solutions
• Ability to analyze processes, identify inefficiencies, and propose improvements
• Comfortable navigating ambiguous situations and finding creative, practical solutions
• Outstanding customer service skills
• Ability to assess urgency and prioritize effectively
• Fluent in Business English
• Exceptional interpersonal and communication skills

Nice to have:

• Experience working in a startup or process-driven environment
• Experience with automation, workflow design, or customer experience improvements
• Personal experience as an expat living in a country away from home
• University degree in Business, Finance, Strategic Planning, Law, or similar related field
• Fluent in Business German

You'll be responsible for

• Act as the designated expert for at least one insurance product
• Effectively answer customer queries through email and scheduled calls
  • Respond to urgent queries within one hour and non-urgent queries within one working day
• Deliver exceptional service in line with the Feather tone and philosophy
• Communicate and collaborate with insurance partners when necessary
• Identify recurring issues and drive solutions with an “automate” mindset
• Use customer feedback and user research insights to improve workflows
• Work closely with product, marketing, and engineering teams to improve processes
• Provide updates to internal stakeholders on operational improvements
• Create and update internal and external knowledge bases

What will the interview process look like?

• After applying, you then need to complete this case study. Once received, we'll review your application in full.
• If we enjoy your profile and case study response, we'll invite you to a video call interview with one of our team leads to get to know each other.
• The second call will be with another member of the team where you’ll have the chance to ask any further questions you have about Feather and the role.
• The final call will be for you to talk about any expectations you have and review information from the first two calls.
• Then you’re all finished and we’ll send the offer.

Does this sound like a good fit for you? Apply now!

• At Feather, we continuously work to have inclusive representation within our teams and embrace a diverse mix of talent to contribute to our culture. At the same time, we’re unfortunately unable to support visa or work-permit sponsorship for this role, so you must already have the legal right to work in Germany by the role’s start date.
• We also encourage people without degrees to apply: we believe that what you've worked on and achieved is way more important than on-paper qualifications.