Junior Onsite PC Technician (m/w/d) first and second level support

Responsabilities

• Deliver Level 1 and Level 2 support across hardware, software, and networking.
• Manage incidents and service requests using ServiceNow or similar ticketing platforms.
• Set up, configure, and troubleshoot Windows devices, Microsoft 365, and standard office IT.
• Provide excellent in-person and remote user support.
• Escalate complex issues to senior engineers or vendors as needed.
• Maintain clear documentation of incidents, solutions, and system changes.

• 1–2 years of experience in L1/L2 IT support roles.
• Proficiency with ServiceNow or similar ticketing systems.
• Strong working knowledge of Windows OS, Microsoft 365, and basic networking.
• Fluent English AND French
• Comfortable working in a professional office environment (50–100 users).
• Excellent teamwork, customer service, and communication skills.
• Proactive, energetic, and hardworking attitude with a willingness to travel when required.

• Location: Luxembourg
• Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities