Junior On-site Specialist

RainFocus, one of the most innovative software companies, is in search of an exceptional Junior On-Site Specialist.   About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.   About the Role As a team member of the RainFocus Client Success organization, the Junior On-site Specialist will focus on delivering high-quality badges for our clients. This role focuses on receiving badge requirements from clients, adjusting colors to match expectations, and to deliver the badges to clients for approval. As a member of the Event Delivery team, the Junior On-Site Specialist will have to effectively communicate with clients and internal teams in order to gather the necessary details. This role is also expected to manage multiple projects simultaneously -- this could be up to 20 clients simultaneously.    Candidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus with the RainFocus onsite badging solution. The candidate must be proficient in Adobe Illustrator and be able to provide insight into methods to improve existing processes. The candidate must also be able to speak confidently on calls and/or video conferencing with clients.   The Junior On-Site Specialist is a full-time role. The role is required to be in office Monday - Friday.  Essential Responsibilities:

Communication

Help gather details and artwork from a client

Answer client questions in regards to the artwork and the RainFocus printing solution

Coordinate with internal RainFocus teams in badge design

Deliver finished samples to client and received feedbackAdjusting Illustrator files

Make appropriate adjustments to Adobe Illustrator files in order to match specific PMS colors from the client

Creating and adjusting art boards in Adobe Illustrator Process Development

Inform Event Delivery team of new and better ways to create badges

Create documentation and training materials in order for clients and internal teams to understand the badge process

Technical

Using RainFocus printers for testing, matching colors, and printing samples

Troubleshooting printers when a bug appears

Learn the RainFocus tool in order to create and test badges

Required Skills/Experience:

1+ years experience with Adobe Illustrator

1+ years of web development experience

Strong, working knowledge of HTML, CSS/SASS, and Javascript

Very strong written and verbal communication skills with an understanding of

Agile methodologies

Ability to communicate in a professional atmosphere

Collaboration on creation of processes to acquire requirements for live event execution

Create and maintain training materials

Assist in training new hires and contractors

Represent product needs for the Event Delivery team in appropriate product development meetings

Client and partner consultation to drive badge solution best practices

Applicant is required to be within reasonable commuting distance from the Lehi, Utah Office 

Personal Characteristics:

Additional personal qualities include:

Ability to creatively solve complex problems

Friendly and outgoing, but assertive when necessary

Willing to go the extra mile in support of reasonable client requests

Team-player with a service-oriented mindset

Self-motivated, thrives in fast-paced environments

Proactive, relentless learner

Excited by and eager to take on new challenges and opportunities

Strong communicator with ability to be self-guided

Success Measures:

Fully onboarded and productive within 60 days

Client satisfaction

Adherence to deliverable dates