Junior Mobile Administrator (Cape Town)

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.    

Who Are We?  

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.   

We hire people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.  

Learn more about our people brand by watching our culture videos:   

• https://www.youtube.com/watch?v=4JkUpUigUdM&t=1s  
• https://www.youtube.com/watch?v=iVk3_vVyrW0   

Your Role at 1Nebula:  

We have an exciting internship opportunity for a recent graduate. This position provides a platform for continuous learning and development within Nebula.   

What You’ll Do:   

• Operational support to clients e.g. data bundle management, doing SIM swops and upgrades, Soft locks etc.)  
• Continuous integrity checks on the Client’s environment to ensure accuracy.  
• Monitoring of client mailboxes and attending to user queries and escalations daily. 
• Continuously track, forecast, and report on usage in the client's environment to prevent excessive cost on the account.  

• Maintain and update client’s Baseline report.  
• Create and do quality and integrity checks on reports for the client within the required timeframe.  
• Audit and quality check service provider monthly data.  
• Provide inputs into monthly presentations within client environments.  
• Analyze and assist in the resolution of client queries and requests through defined processes. 

• Document business processes in accordance with the standards of both the client and Nebula.  
• Attend weekly client and service provider engagements and ensure Adhoc requests are attended to accordingly.   
• The position would require periodic after-hours and weekend stand-by support.  

What You Have: 

• Hold a relevant 3-year tertiary qualification. 
• Excellent Excel skills (Comfortable with using VLookUp formulas and constructing Pivot Tables will be advantageous).   
• Required to travel to and from the client's premises from time to time.  
• Excellent communication skills and comfortable with using office 365 applications.  
• Presentation software experience (Eg. Powerpoint, Presi, Canva) will be advantageous.  

• Having a valid driver's license or own transport will be advantageous. 
• You are driven and passionate about excellent client services. 
• You are creative and innovative in your thinking and willing to learn new skills. 
• You take the initiative and can collaborate with various teams to get the job done. 
• You enjoy automation and thinking outside the box.  

• You work hard and play hard with epic MS teams backgrounds for Friday Fun-day check-ins. 

Our Amazing Perks! 

• Flexible working hours.  
• Access to our Wellbeing program and services – we believe in work/life balance being of utmost importance! 
• Give back by participating in our Culture and Social Responsibility initiatives.  

Your Application 

We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application Nebula will delete the information you provide here within 3 months