Junior/Middle Technical Support Engineer (Automotive)

Warsaw , Poland

full-time Remote

AI overview

Support innovative connectivity services for future vehicles in collaboration with a Swedish engineering and development center.

Provide 2-level technical support on out-of-office and weekend basis
Securing agreed service levels in accordance with the Service Level Agreement (SLA)
Monitoring of Infrastructure and Integration into other systems
Incident and escalation reporting
Maintaining and developing positive relationships with customers and colleagues

1+ years of experience in technical support domain
General technical background or equivalent education
Understanding of standard ITSM processes (log and report incidents/problem)
Upper-Intermediate level of English
Readiness for night shifts

Open-minded and able to adapt 
Organized and structured 
Attentive to details

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