Responsibilities
- Install, configure, and troubleshoot Windows and Azure systems, ensuring stability and service continuity.
- Configure and review monitoring of systems to maintain supportability, stability, and performance.
- Provide high-level support, coordinate with internal and external partners, and resolve incidents and problems.
- Support may be provided in person or through coordination.
Tasks
After onboarding, you will be responsible for Windows systems, including:
- Installing and configuring Windows and Azure (Linux and OpenShift are assets)
- Supporting and maintaining server systems (Windows, Azure, Linux, ESX are assets)
- Monitoring systems
- Managing firewall, DNS, and DHCP requests
- Upgrading and patching systems (Windows and Linux)
- Following up on incidents and changes
- Assisting IT colleagues in meetings, especially regarding Windows systems
- Writing and following documentation and procedures
- Translating technical language for customer support
- Understanding system interfaces and flows
- Automating deployment of scripts and software
- Managing external and internal partners for incidents, changes, and escalations
Technical Environment
You should master as many of the following technologies as possible, especially in the Linux and Windows scope:
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Microsoft: Windows 10/11, Windows Server 2016/2019, Active Directory, Azure Active Directory, AAD Connect, Azure
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Linux (asset): Red Hat 8/9, CentOS 9
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OpenShift (asset): Versions 4.16–4.18
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DNS/DHCP: Windows, Azure, Linux
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Virtualization: Azure
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Automation: GIT, GitLab, Powershell, Ansible, Bash (asset)
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Monitoring (asset): Zabbix, Dynatrace
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Applications (asset): Jira, Netterrain
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Networking (asset): Firewall requests and diagnostics, troubleshooting network issues
Profile
- Minimum 3 years’ experience with Windows systems
- Strong analysis and troubleshooting skills
- Ability to coordinate and plan changes and small projects
- Precision in handling changes and incidents, with regular follow-up
- Certifications in relevant technologies (Windows, Azure, OpenShift, GIT, Ansible, Fortigate, etc.) are a plus
- Assertive and respectful in interactions with colleagues and end users
- Efficient under pressure and flexible with priorities
- Able to translate technical concepts for customers
- Good communication skills
- Comfortable with Microsoft Office and diagramming tools
- Fluent in spoken and written French and English; Dutch is a bonus
