Junior IT Support Specialist

Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive! 

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.  

Our team is made up of 300+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values.   

Main tasks:  

• troubleshooting and resolving hardware and software issues reported by GetResponse employees 
• maintaining and managing IT hardware  
• administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune 
• managing SaaS tools and software licenses 
• assisting with the onboarding of new employees by preparing and configuring necessary IT resources 
• providing technical support and cooperation across various departments and teams 
• continuously developing technical skills and staying current with industry trends and best practices 

You may be a perfect fit if you have: 

• minimum 1 year of experience in an IT Support or Helpdesk role 
• solid working knowledge of either macOS or Windows 11 
• ability to effectively use knowledge bases and technical tools 
• quick learner approach with strong problem-solving skills 
• proficiency in technical English (min. B2+ written and spoken) 
• excellent command of the Polish language (native or near to native) 
• strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software 

Nice-to-have: 

• familiarity with Active Directory and Office 365 administration 
• experience with Windows Server administration, including Hyper-V and Microsoft Azure 
• hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune 
• practical knowledge of macOS environments 

Salary range: 

• 5 050 - 7 150  gross/month on contract of employment 

Extra perks include:      

• we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
• private medical care for employees and their family members
• employee referral program – up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• wellbeing and mental health culture – mental health helpline, sport card etc.
• modern equipment – most of our teams work on MacBooks
• English classes
• internal initiatives like webinars, knowledge-sharing sessions, and more!

*Some benefits may be available for the talents hired under the contract of employment, only. 

Apply and enjoy our fully remote online recruitment process!    

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.     
2. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.   
3. Final Interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.     
4. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company! 

Magda is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!