Junior IT Support Engineer

About the role:

HeliosX is seeking a proactive and resourceful Junior IT Support Engineer to join our growing IT team. You will be working 2 - 3 days per week on site at our Delray Beach Warehouse where you will provide essential IT support to staff across the US and other global locations, ensuring smooth operations of our systems, tools, and equipment. This position offers a unique opportunity to contribute to the team’s success in a hybrid work environment, solving day-to-day challenges while supporting strategic IT initiatives.

What you'll be doing:

• Receiving, configuring, and shipping hardware (laptops, peripherals, etc.) for new joiners and existing staff.
• Maintaining accurate asset records, ensuring all equipment is up-to-date and accounted for.
• Pre-configuring devices, including account setup, system updates, and application provisioning.
• Liaising with the People Operations team to manage the timely setup and retrieval of employee equipment.
• Proactively managing hardware inventory and coordinating ordering when stock is low.
• Providing hands-on, on-site technical support in the US warehouse, ensuring all workstations, warehouse devices, and end-user equipment are fully operational.
• Taking ownership of asset discovery, documentation, and ongoing asset management within the warehouse environment, helping to establish and maintain accurate records of all IT and warehouse technology equipment.
• Setting up, configuring, and maintaining warehouse-specific equipment including printers, Zebra scanners, workstations, and other operational technology.
• Supporting the rollout, configuration, and ongoing improvement of IT and warehouse technology in a fast-paced, high-volume operational environment
• Responding to and resolving IT support requests across the business using Jira Service Management, ensuring tickets are handled efficiently and to a high standard.
• Providing remote support to employees across multiple locations, including the US, UK, and Europe, delivering a consistent and reliable user experience.
• Assisting with system updates, patching, and basic administration of IT platforms, devices, and services.
• Working closely and collaboratively with the wider IT team on ongoing support activities, improvements, and IT projects.

Who you are:

• At least 1 year of experience in an IT help desk or technical support role.
• Strong working knowledge of:
  • Google Workspace (Gmail, Drive, Admin Console, etc.)
  • macOS and Windows operating systems
• Confidence in handling, imaging, and configuring hardware (especially Apple and Windows devices).
• Experience with basic IT troubleshooting and user support, both in person and remotely.

Nice to have:

• Experience using Jira or other ticketing systems.
• Previous exposure to a warehouse or logistics technology environment, particularly Zebra handheld scanners
• Understanding of IT asset management practices.
• Familiarity with mobile device management (MDM) platforms (e.g. Kandji, Jamf, Intune, 42 Gears).
• User of SSO tools such as OKTA or OneLogin

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 12 days of Paid Time Off (not including 6 days paid holiday)
• Private Medical Insurance with United Healthcare
• Dental and Vision Care coverage with Guardian
• Enhanced parental leave
• Employer retirement contribution of 3% match through Guideline 401(k)
• Headspace subscription, with an option to add up to 5 friends or family
• Equipment needed for your role, ie. laptop and headset
• Access free HeliosX products and enjoy family discounts

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