Junior IT Service Desk Analyst-Contract to Hire

Who You Are

You are an early-career IT professional with at least 2 years of experience supporting end users in a help desk, service desk, or system administration role. You take pride in delivering fast, friendly support and can translate complex technical issues into clear, non-technical language.

You are comfortable working independently, owning issues from intake to resolution, and you know when to escalate or ask for help. You are hands-on with Microsoft 365, Entra ID (formerly Azure AD), and endpoint management tools, and you enjoy troubleshooting PCs, Macs, printers, and collaboration tools for a hybrid/remote workforce whether they are in the New Castle, DE area or fully remote.

About The Role

As the IT Service Desk Analyst, you will be one of the primary points of contact for internal technology support and day-to-day IT operations. You will help manage our Microsoft 365 and Entra environments, administer endpoints via Intune, and ensure our employees have a reliable, secure, and well-supported technology experience. 

Must be based in the United States and in New Castle, DE area. Occasional travel (approximately 0–10%) to company offices, data centers, or client sites as needed, primarily in the New Castle, DE and New York City metro areas.

Other responsibilities include: 

• Serve as a primary point of contact for IT support requests, managing the Jira ticket queue and other intake channels (email, Slack) to meet response and resolution targets
• Provision, modify, and deprovision user accounts, groups, and licenses in Microsoft 365 and Microsoft Entra (formerly Azure AD), including access controls and basic security configurations
• Configure and manage Windows and macOS endpoints using Microsoft Intune, including device enrollment, policies, application deployment, and compliance baselines
• Diagnose and resolve hardware and software issues for PCs, Macs, mobile devices, and peripherals, coordinating vendor repair or replacement when necessary
• Set up, configure, and troubleshoot printers and multifunction devices, including network connectivity, driver issues, and print queues in office environments
• Support collaboration and productivity tools such as Zoom and Slack, including user setup, basic administration, and troubleshooting meetings, channels, and integrations
• Assist with basic network and security troubleshooting (e.g., wired/wireless connectivity, VPN access) in environments leveraging Juniper networking and Palo Alto firewalls/VPNs, escalating complex issues to senior engineers or vendors
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned 

Desired skills and experience: 

• 2+ years of experience in an IT help desk, service desk, or systems administration role supporting a hybrid and/or fully remote workforce
• Practical administration experience with Microsoft 365 (e.g., Exchange Online, Teams, SharePoint, OneDrive) and Microsoft Entra ID (formerly Azure AD), including user lifecycle management and security groups
• Experience managing and securing endpoints with Microsoft Intune or a similar MDM/endpoint management platform, across both Windows and macOS devices
• Strong troubleshooting and customer service skills across PCs, Macs, printers, and common SaaS applications, with clear written and verbal communication that adapts to technical and non-technical audiences
• Comfortable working independently, prioritizing and owning tickets through resolution, and knowing when to escalate issues or seek guidance
•  Experience administering Zoom and Slack; using and/or managing 1Password or other enterprise password managers; working with Jira or similar ticketing systems; and familiarity with Juniper wired/wireless networking and Palo Alto firewalls/VPNs are a plus!

Contract Type: 3-6 months contract with the possibility of extension or conversion to full time based on performance.

Compensation: Up to $35/hour on 1099 with possible overtime (overtime rate is 1.5 times the hourly rate). 

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 

• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 

• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. 

Some of Our Benefits (For Full-time Employees)

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance 
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $70,000- $75,000. Compensation in other geographies may vary. 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.