ABOUT YOU
We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must.
If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, we would love to hear from you!
This role will be based out of our Japan office but can be hybrid or fully remote depending on the situation.
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
Responsibilities
Workable technical problem-solving skills
Ability to Diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues
Ability to describe issues concisely based on client feedback
Experience in customer service
A team player who is able to pass issues onto appropriate parties or escalate when necessary
Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments
Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation. Some customer service experience is definitely a plus
Command of online productivity tools (Confluence, Jira, ChatGPT, G Suite, Google Translate, etc) and ability to learn new tools as necessary
Qualifications
Bachelor's Degree (or equivalent) in a related field
2+ years of experience
Must be able to speak and write English at a business level
Strong customer service / interpersonal skills
General integration knowledge
Must be able to immediately handle a significant amount of workload and effectively prioritize projects with a high degree of autonomy
Effective time management skills and excellent attention to detail
Ability to problem solve
Proficiency in Japanese at least at the JLPT N2 Level
Must be legally authorized to work in Japan
Preferred
Experience with web or higher education in computer science
Why Join Us?
Opportunity to work with a fast-growing global brand.
Competitive salary and performance-based incentives.
Flexible work environment (remote, hybrid, or in-office options).
Collaborative and innovative team culture.
Career growth opportunities in a dynamic and expanding market.
If you’re passionate about gaming and want to make an impact in the Japan region, we’d love to hear from you! Apply now and be part of our journey.
