Job Summary:
- Under the supervision of the Implementation Engineering Team Leader, manage the technical implementation process (planning, installation, and documentation) of Retailnext products and analytics for various customer accounts
Responsibilities:
- Be the primary point of contact for integrator escalations during assigned deployments
- Ensuring accurate, efficient, and effective deployments
- Maintaining the quality of work
- Monitor and document vendor performance as per vendor management expectations
- Work as Operationally required
Skills:
- Ability to complete all types of RetailNext installations independently
- Ability to complete RetailNext Implementations within our company standard
- Ability to navigate RetailNext tools and software systems to attend to general administrative items related to the role.
- Ability to make informed and sound decisions during live installations to ensure proper configuration.
- Understanding of when to escalate anything you are unsure of with your role, working with your senior team members.
Knowledge:
- Have a basic understanding of all deployment-related processes
- Basic experience implementing network systems (software and hardware)
- Basic understanding of TCP/IP networking information
- Ability to read site surveys, photographs, and floor plans in order to accurately scope where RetailNext should place its hardware during installation for optimal coverage
Talents:
- Ensuring the vendors are effectively managed to ensure implementations meet project deadlines.
- Ability to manage fluid environment due to the variability of installs, and ensure they are done.
- Articulate yourself in a professional manner (Internal/external), being able to properly coordinate complete implementations
Why RetailNext?
We revolutionize retail with data-driven insights using IoT and cloud analytics. Operating in 100+ countries, we help retailers optimize shopper experiences.
Founded: 2007 | Employees: 240+ across 15+ countries
Funding: Crunchbase
Learn More: Why RetailNext? | What We Do
What’s It Like to Work Here?
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Remote-First Hybrid: Work anywhere + office access.
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90-Day Work Anywhere: Work from anywhere for 90 days yearly.
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Autonomy & Growth: Flexible schedules, ownership, career investment.
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Customer Obsessed: Everything we do is for our clients.
Perks & Benefits
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Best Self Allowance: Annual stipend for personal growth.
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Recharge Days: Monthly company-wide day off.
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Career Growth: We invest in you.
