Junior HR Operations Specialist - Mandarin Speaking

About the Company:

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

About the Role: 

We are seeking a detail-oriented and proactive Junior HR Operations Specialist to support the HR operations function. In this role, you will assist with end-to-end HR administrative and operational tasks such as onboarding/offboarding, data entry, HR systems, employee enquiries, compliance, and process improvement. This is a great opportunity for someone early in their HR career to build strong HR operations experience, work with modern HR tools, and support a dynamic team.

Key Responsibilities:

• Support the onboarding process for new hires: prepare employment contracts, set up HR systems/accounts, coordinate with relevant parties.
• Assist with offboarding/termination processes: ensure return of company assets, update systems, and process final payments/benefits where appropriate.
• Maintain and update accurate employee records in HR information systems (HRIS), ensuring data integrity, confidentiality and compliance.
• Respond to employee enquiries about HR policies, benefits, systems and tools; act as first point of contact for routine HR-operations questions.
• Support payroll, Employment Relations and Administration in the execution of daily tasks.
• Review existing HR operations processes; identify recurring issues, suggest improvements and assist in implementing efficient workflows.
• Collaborate with cross-functional teams (IT, Finance, etc) to ensure smooth functioning of HR operations (e.g. systems access, equipment provisioning, new-hire setup).
• Maintain operational documentation: SOPs, process flows, HR systems user guides, FAQs for employees/managers.

Requirements

Required:

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
• 1+ years’ experience in HR, HR operations, HR administration, or a customer-service environment (internships included).
• Basic understanding of HR processes (onboarding, offboarding, record-keeping, benefits, payroll).
• Demonstrated bilingual proficiency in Mandarin and English across both written and verbal communication.
• Proficiency with MS Office (especially Excel) and comfortable working with data.
• Strong communication skills (verbal + written), professional and responsive customer service mindset.
• Highly organized, detail-oriented, able to prioritise multiple tasks and meet deadlines in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Problem-solving aptitude: can identify root causes of issues and suggest practical improvements.

Preferred:

• Experience with HRIS / HCM systems (Employment Hero) or case/employee-support systems.
• Familiarity with employment/labour law (local jurisdiction).
• Exposure to process improvement or operations context.
• Certification or training in HR (e.g., SHRM, local HR body) or working towards it.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.