Provide installation and support for PC and Apple hardware while ensuring high user satisfaction through effective communication and troubleshooting skills.
We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
Adhere to procedures for logging, reporting and monitoring helpdesk requests.
Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills and Experience:
Must be fluent in the English language
The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
Highly self-motivated and with reasoning skills
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO)
Knowledge of MacOS is desirable
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
Knowledge of Antivirus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to articulate and maintain attention to technical details
Ability to open a computer and replace defective components
Desire to learn new skills
Ability to follow through and document issues as well as resolutions
Be able to work in a team-oriented, collaborative environment
Familiar with Microsoft Active Directory a plus
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