Responsibilities:
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Enable Seamless Integration → You will ensure smooth connectivity between Dynamics 365 CRM, SharePoint, and internal solutions like AppHub, creating a unified and reliable source of truth for all client-related data.
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Drive Data Accuracy → You will maintain clean, compliant, and trustworthy records across Dynamics 365 and Customer Insights by applying validation rules and monitoring data quality through Dataverse.
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Empower Business Teams → You will support Client Partners, Sales, and Pre-Sales by delivering demos, training sessions, and clear documentation that promote adoption and effective use of CRM functionalities.
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Optimize Through Automation → You will design, maintain, and troubleshoot Power Automate flows and Dynamics 365 workflows to reduce manual effort, improve efficiency, and scale operational processes.
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Strengthen Security & Compliance → You will manage access roles and permissions within Dynamics 365, monitor user controls, and enforce best practices to protect sensitive data and ensure compliance.
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Support Continuous Development → You will collaborate with IT, developers, and business analysts to enhance AppHub and CRM integrations, contribute to ongoing updates, and keep stakeholders informed through demos and documentation.
- Basic knowledge of Microsoft Dynamics 365 CRM - including Sales module and security roles.
- Understanding of Microsoft Power Platform - especially Power Automate for workflows.
- Strong attention to detail and data accuracy - ability to maintain clean and compliant records.
- Good communication skills - for demos, training sessions, and stakeholder interaction.
- Problem-solving mindset - ability to troubleshoot workflow and permission issues.
- English at an advanced level - both written and spoken, for clear communication across teams.
Nice to have:
- Basic knowledge of API integrations and connectors
- Basic understanding of project management tools - e.g., Azure DevOps or Jira for tracking tasks
- Knowledge of Microsoft 365 ecosystem - Teams, OneDrive, and their integration with CRM.
At Accesa you can
Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
- Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
- Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
- Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
- Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.
