Junior Digital Marketing Coach

About Us:

IMPACT provides coaching and training services to help small to mid-sized businesses implement Endless Customers (formerly They Ask, You Answer), inspired by the popular book by Marcus Sheridan. We empower clients to build in-house content marketing operations that attract and convert customers, positioning their companies as the most trusted brands in their markets. By teaching clients how to create, optimize, and use their own content throughout the marketing and sales process, we help them eliminate reliance on outside agencies and drive sustainable growth.

Job Description:

As a Junior Digital Marketing Coach you will work alongside experienced Endless Customers Coaches, supporting execution-heavy responsibilities so senior coaches can focus on strategy, market shifts, and elevating client outcomes. Over time, this role offers a clear path toward becoming a Certified Endless Customers Coach, though it does not include leading coaching calls or making strategic decisions at this time.

Key Responsibilities:

• Content Review & Quality Support: Review written content (articles, sales pages, educational resources), review video content (assignment selling, 1:1 videos, educational videos) for clarity and structure, and provide clear feedback using the Endless Customers standards.
• CRM & Coaching Documentation: Document coaching in HubSpot, noting decisions, action items, owners, and next steps. Help to maintain clean, reliable CRM records to ensure continuity and accountability, as well as provide support follow-through on agreed-upon actions between coaching sessions.
• Implementation Support: Help Endless Customers Coaches implement agreed-upon plans, track progress on content and video execution, surface blockers or execution gaps early, and support consistency and momentum across engagements.
• Learning & Professional Development: Learn and apply the Endless Customers framework, participate in and observe coaching calls (as a listener, not a facilitator), build a foundational understanding of buyer behavior, trust, and digital sales, and demonstrate continuous improvement and readiness for greater responsibility over time.

Requirements

• 1–3 years of experience in content, marketing, sales support, or related roles
• Comfort working in CRM systems, preferably HubSpot
• Strong written communication skills
• Familiarity with video platforms and basic video review workflows
• Confidence working with multiple digital tools and systems
• Ability to receive feedback, apply it quickly, and improve
• Highly coachable and eager to learn
• Detail-oriented and process-driven
• Curious about how buyers think and decide
• Comfortable working behind the scenes to support excellence
• Motivated by mastery, not shortcuts

Preferred but Not Required:

• Exposure to inbound marketing, content marketing, or sales enablement
• Experience reviewing or editing written or video content
• Familiarity with buyer-centric marketing or sales frameworks
• Experience supporting coaches, consultants, or client-facing teams
• Familiarity with Endless Customers, by Marcus Sheridan, formerly They Ask, You Answer

Benefits

This position offers a competitive salary range of $70,000 to $80,000, based on experience, with additional incentives on top of the base salary.

IMPACT provides a comprehensive benefits package, including:

• Health, vision, and dental coverage.
• 401(k) with company match.
• Paid time off and a flexible work schedule.
• Paid parental leave to support your growing family.

We are committed to supporting our team members with a combination of financial rewards, work-life balance, and the flexibility to thrive in a dynamic, collaborative environment.

Career Path

This role is designed to grow into a Certified Endless Customers Coach role for individuals who demonstrate:

• Strong execution judgment
• Deep understanding of the Endless Customers framework
• Consistency, reliability, and professionalism
• Readiness to take on greater responsibility over time

Progression is based on performance and mastery—not tenure.

Work Environment

At IMPACT, our culture is built on our core values of being proactive, accountable, caring, and team-oriented. We are a group of driven professionals who are passionate about growing in our careers, delivering exceptional results for our clients, and supporting one another every step of the way. Mediocrity isn’t an option—we show up every day committed to being our best and getting better. Collaboration is at the heart of everything we do, and we foster an environment free of egos, drama, or excuses. We’re a supportive, no-nonsense team united by a shared mission: to create heroes, grow businesses, and change lives. 

This is a primarily remote position, with most of your work being conducted from your home office. We expect a professional, distraction-free workspace equipped with strong internet, good lighting, and an environment conducive to client-facing work. While the role is remote, candidates must reside in Connecticut and be within driving distance of our Cheshire, CT office for periodic in-office collaboration and content creation.

Working hours are typically between 9:00 AM and 5:00 PM Eastern Time to align with client schedules, as this is a coaching-focused role. However, we offer flexibility for independent work outside of client meetings, allowing you to manage your schedule when tackling project-based tasks.

Travel is minimal but may include occasional trips to visit clients, typically no more than a few times per quarter. Additionally, travel will be required to attend IMPACT’s conferences, held twice a year. These events are a great opportunity to connect with clients, colleagues, and the broader community we serve. Travel requirements will be discussed in advance, and accommodations will be provided as needed.

IMPACT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

IMPACT provides reasonable accommodations to individuals with disabilities in the hiring process and throughout employment, as required by law.