Dental Customer Support (Junior)
About Osteoid Inc.
Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over ten years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.
About the Role
As a Dental Customer Support at Osteoid, you will be working in conjunction with our dental professionals. We are the face of Osteoid that the doctors know, and our role is to be the bridge between our customers and the production team to ensure that the final product is designed as the doctor specifies. Our tasks range from helping doctors with submitting their data, resolving issues, and even assisting the doctors in planning cases in Osteoid software. Support is provided primarily through phone and email, and cases can be independent or collaborative.
The ideal candidate is highly motivated, reliable, hard-working, good with problem solving, and is passionate about helping doctors and patients achieve excellent surgical outcomes as a result of our surgical guide services and products. This role has the potential to grow into our Certified Dental Consultants who work independently and contribute to larger-scale projects.
This position is remote and based in Cary, North Carolina, United States.
What You’ll Do
Requirements
Skills and Abilities Required
Qualities We Look For
Minimum Education and Experience Required
Benefits
What We Offer
Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.
Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries.Anatomage has been financially robust and growing for 15 consecutive years. Doctors world-wide have enthusiastically responded to the company’s products, making us a market leader and setting the industry standard. Currently, thousands of clinics and hospitals use Anatomage's software for patient diagnosis and treatment planning. Leading radiology equipment companies use Anatomage’s software as a key component in their systems.Anatomage offers the world’s first and only life-sized virtual dissection table. Students can learn anatomy and physiology using highly interactive and accurate real human-based digital data. Institutions can offer high quality education without worrying about chemicals, facility costs, and regulatory issues. Hundreds of schools have adopted the Anatomage Table as the main teaching tool for students.At Anatomage, there is an opportunity to work alongside the best in the field. With a diverse group of people from various technical, clinical, and artistic backgrounds, Anatomage provides a culture where distinguished individuals can work and collaborate in an organic manner. Our team members all bring unique strengths and talents to their group and embrace each others diverse perspectives.Our philosophy is to foster a dynamic work environment, and we are proud to let our employees' knowledge and responsibilities grow with the company. Anatomage offers a distinct work experience with an exceptional opportunity to develop careers.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's