Junior Customer Success Specialist

Junior Customer Success Specialist
(Turkey, Remote)

Optimum7 is a marketing-focused digital agency driven by a relentless pursuit of growth and innovation in eCommerce solutions. Led by our founder, Duran Inci, who brings over 20 years of expertise in digital marketing and web development, we are a dynamic team fueled by curiosity and a hunger for results.

Headquartered in Miami with a global reach, we leverage cutting-edge technologies to push boundaries and deliver exceptional outcomes for our clients. At Optimum7, we are strategic partners committed to driving success and taking our clients to the next level.

Hear from our Founder & CEO, Duran Inci: Here

Role Overview

We are seeking a proactive Junior Customer Success Specialist to join our growing team. In this role, you will partner closely with the Customer Success Manager to support client onboarding, act as a primary point of contact, track customer health, and drive a high-quality client experience.

You will also work cross-functionally with the Development (DEV) team to support smooth project launches, align on timelines and ETAs, and ensure clear, consistent communication throughout the customer lifecycle.

Key Responsibilities

• Support onboarding of new clients and coordinate kickoff activities
• Serve as a day-to-day point of contact for client communications and requests
• Monitor customer satisfaction, identify risks early, and escalate when needed
• Track project timelines, milestones, and deliverables in collaboration with the DEV team
• Communicate project status updates and ETAs internally and externally
• Contribute to the improvement of customer success processes and documentation

Qualifications

• Strong written and verbal communication skills with the ability to clearly convey information to clients and internal teams
• Solid organizational and project management skills; comfortable managing multiple priorities in a fast-paced environment
• Proven ability to collaborate effectively across teams
• Familiarity with CRM and/or project management tools is a plus

If you'd like to learn more about Optimum7 before making your decision, we invite you to check out the links below.

Check out our website: www.optimum7.com

Give us a follow on LinkedIn: Optimum7.com