Serve as a key point of contact for customers, addressing inquiries related to scientific and environmental products while maintaining high standards of customer service.
Job Summary:
We are seeking a motivated and detail-oriented Junior Customer Service Representative with a degree in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.
Responsibilities:
Serve as the first point of contact for customer inquiries via phone, email, and online portals
Provide accurate information regarding products, services, and processes related to scientific or environmental offerings
Assist customers with order processing, documentation, and general account support
Log, track, and resolve customer issues in a timely and professional manner
Escalate technical or complex inquiries to appropriate internal teams when necessary
Maintain accurate records of customer interactions within CRM systems
Support internal teams by coordinating customer feedback and service requests
Ensure compliance with company policies, quality standards, and environmental regulations
Contribute to continuous improvement of customer service procedures and documentation
Latitude Inc. is a Human Resource Consulting Firm providing staffing solutions and government services for companies and the public sector. They offer industry-specific consulting, contract, contract-to-hire, and permanent placement services across IT,...
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