About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Clinical Case Manager’s primary role is to manage clinical operations function within Malaysia. The role is a permanent five (5) day a week role and (1) Saturday a month.
The primary role of this position is to provide high quality and professional counselling and information support services to employees and dependents of client companies. It is a permanent position, and the job holder will be based in office.
Responsibilities
To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat
To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager
To accurately capture all information on the database pertinent to the clinical management of the case
When required, to case manage clinical cases to ensure that structured counselling is provided by the ICAS affiliate network
To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Manager
To adhere to the operational standards as set out by Clinical Manager
To provide critical incident intake, support, and case management
Be able to deliver structure counselling services via telephonic or video chat means
General Counselling and Learning and Development
Provide counselling and psychotherapy to EAP and community clients
Provide Psychological assessment and reports
Deliver talks/training/workshop
Crisis support/onsite support
Ad hoc requests within the realm of your expertise as a clinical psychologists/Registered Counsellor
*The list of responsibilities are not finite and other clinical responsibilities could be added
Qualifications
Minimum of a Master’s Qualification as a Psychologist or a Counsellor
Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia
Fresh graduates with at 1+ year of experience are encouraged to apply for this position
Must be able to provide counselling within a short-term framework
Computer literacy and ability to type fast
Ability to effectively merge Clinical and Employee Assistance Program focus
Client service orientation
Articulate
Good telephone manner and ability to provide telephonic therapy
Good Clinical understanding and ability to manage risk
Good time management ability
Ability to work within a team
Ability to work well under pressure
Business and commercial awareness
High attention to details
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
