Junior Client Support Specialist (Web Builder) - Philippines (Fully Remote, No Previous Experience Required)

Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The company provides agent-branded websites, advanced marketing tools, and Presence® CRM, the AI relationship engine that transforms an agent’s sphere into a proactive source of new business. More than 17,000 real estate businesses rely on Luxury Presence to elevate their brand, attract clients, and grow their business, including 30% of the Wall Street Journal RealTrends top agents and teams. We are looking for a Customer Support Specialist to assist our internal support team with technical product and service requests from customers. This role requires Web Design competency. A Customer Support Specialist’s responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities. To be successful in this role, you should be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets. You should also be familiar with help desk software particularly Salesforce. Ultimately, you will help establish our reputation as a company that offers excellent customer support for our launched/live clients. Responsibilities Respond to internal team requests and queries in a timely and accurate way, via Salesforce Identify customer needs and help clients and internal teams use specific features of our products Analyze and report product issues or concerns (for example, by testing different scenarios or replicating user issues) Update our internal databases with information about technical issues and useful discussions with customers Share feature requests and effective workarounds with team members Requirements and Skills Experience with front-end web development and data (HTML / CSS / JSON) is required Experience with using visual production software (Photoshop, Loom, Figma, Canva) Experience as a technical Customer Support Specialist or similar technical CS role is an advantage Experience using help desk software, remote support tools and other online software (Salesforce, Slack, Asana, Hubspot, Google Drive) is a plus Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases, particularly live client websites College degree, with Information Systems / Technology is preferred Familiarity with the real estate industry is a plus Others: Currently residing in the Philippines Must be willing to take a design assessment Willing to work remotely on a graveyard shift Must have access to own laptop/PC and have reliable internet connection with back up internet Must have at least 1 valid government ID Must have a bank account (or be willing to open one if hired)