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BID Operations

Junior Client Support Specialist

Kuala Lumpur , Malaysia

AI overview

As a Junior Client Support Specialist, provide efficient support to clients, ensuring adherence to service standards and regulatory obligations while developing key customer service skills.

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

Job Description:

The Junior Client Support Specialist is responsible for providing timely, accurate, and professional support to clients across multiple communication channels. This role serves as a key frontline position, ensuring client inquiries are handled efficiently while maintaining service standards and regulatory obligations. The position is ideal for individuals early in their career who are developing strong customer service, product knowledge, and problem-solving skills within the financial services industry.

  • Assist clients with account-related queries, platform navigation, and basic trading support
  • Escalate complex or high-risk issues to senior team members in accordance with internal procedures
  • Adhere to compliance, regulatory, and data protection requirements at all times
  • Maintain accurate and detailed case notes within internal systems
  • Meet individual and team service level agreements (SLAs), including response time and resolution targets
  • Participate in ongoing training to build product, platform, and market knowledge

Requirements

  • Strong written communication skills with a client-focused mindset
  • Familiarity with Zendesk.
  • Basic understanding of online trading platforms or willingness to learn
  • Good attention to detail and ability to follow procedures
  • Ability to work effectively in a fast-paced, high-volume support environment
  • Team-oriented with a positive and professional attitude
  • Strong time management and organizational skills

Benefits

  • Opportunities for enriching career growth, including exposure to regional contexts.
  • Healthcare coverage (medical, dental, optical), gym benefits
  • Flexibility in smart casual dress code
  • Young, vibrant and open work culture

Perks & Benefits Extracted with AI

  • Health Insurance: Healthcare coverage (medical, dental, optical), gym benefits
BID Operations

Introducing BID Operations, your trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our customer business growing! We understand that as a new business, you face unique challenges in managing these critical functions while focusing on your core competencies. That's where we come in.At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.Confidentiality, integrity, and reliability are the cornerstones of our services. We employ robust security measures to safeguard your sensitive data and ensure compliance with data protection regulations. Partner with BID Operations and let us be your trusted ally on the path to business success. Contact us today to explore how our services can help you overcome challenges, accelerate growth, and achieve your entrepreneurial vision. Together, we can turn your startup dreams into reality.

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