Junior Back Office Specialist

As we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Junior Back Office Specialist, who will be contributing to the growth of the company in the Italian market.

Within your first weeks you will receive a full training on the job so you have to be an eager learner in order to build your competencies that will render you independent. But we do not bring people aboard just to replicate what we already do, so at the same time you will have to identify potential areas of optimization and present your suggestions in a structured manner to the Back Office Manager.

Step by step you will take on several activities that are part of the main duties in a Back Office role, bringing your invaluable contribution to our daily operations:

• Provide outstanding support to our customers and sales agencies, handling incoming requests and complaints;
• Solve requests using established procedures and collaborating with other internal teams, always going the extra mile to find solutions outside of the defined instructions/parameters;

• Track all requests until resolution in the CRM (Salesforce), maintaining accurate records about necessary actions and discussions;
• Respond to all incoming requests in a timely manner, achieving agreed customer service levels and standards;
• Provide feedback to management on problematic cases and areas for continuous improvement by taking into consideration customer needs and requests;
• Take the initiative to develop solutions in the areas of process and IT to streamline processes and to optimise the customer experience
• Comprehend the needs and requirements of customers in order to bring strategic value to them;
• Promote customer needs as the key driver for business goals and initiatives;
• Identify customer service trends and contribute to the development of customer service policies and procedures.
• Be active and ready to take on new challenges in other areas of MET should this become your desire

ABOUT YOU

• Needless to say, you must have a passion for Energy! Especially the energy you bring into your life!
• You are able to process information, identify problems and trends, and solve complex problems.
• You are energetic, hard-working, and you persevere through adversity until the job is done—and done impeccably.
• You are results-oriented and always aim for excellence in what you do.
• You are a quick learner who can investigate and effectively pick up new concepts on your own.
• You can solve unforeseen challenges with creativity and structure.

ADDITIONAL SKILLS AND COMPETENCIES

• Excellent skills to deal with clients and to act under pressure;
• Outstanding verbal and written communication, active listening skills;
• Strong problem-solving skills, attention to detail and critical thinking
• Helpful and proactive manner with a customer service orientation
• Accuracy and attention to details;
• Hands-on approach and able to simultaneously control multiple tasks;
• Flexible and able to adapt to rapidly changing situations and priorities;
• Well organized, autonomous with time management and planning skills;
• Fluent in Italian and English;
• Proficient in MS Office, with advanced skills in Excel and Outlook.

WHAT WE OFFER

In this role, you will have the opportunity to make a big impact to the overall results of the company. You will be part of a dynamic, innovative growth company which embraces new ideas and encourages everyone to contribute to our strategy.

We have an open, informal culture and we trust our people to get the job done - so we will also give you plenty of autonomy.

You will be working in an international environment which creates opportunities to share knowledge and work together with colleagues from other MET subsidiaries, mainly from the Swiss office.

You will be offered an initial internship contract of 6 months. Based on a performance review of your activities and objectives achieved over the initial period, you will have the opportunity to join us as a long-term employee

As part of the team, over and above the internship compensation, from day one, you’ll be entitled to: laptop, smartphone and ticket restaurant.