Junior Application Support Analyst - AI

At System C, we build technology that connects and transforms health and care. We’re looking for a Junior Application Support Analyst (AI), known internally as Associate Application Support Analyst (AI), to help our customers - primarily local authorities using Liquidlogic’s education and social care case management software - get the very best from our products. You’ll be part of a friendly, high-performing team that thrives on collaboration, ownership and doing the right thing.

What you’ll do

• Help drive the use of AI agents to enhance our customer support experience.
• Build and maintain simple AI automations (e.g., for knowledge base content and Jira workflows).
• Investigate and resolve incidents via Jira, using application logs, SQL and other diagnostic tools.
• Reproduce issues on test systems and work with Development, Product and Problem Management to progress fixes.
• Support customers using our hosted and on-premises environments, keeping them updated throughout.
• Write clear documentation and share your learning with teammates.

About you

• Curious self-starter with great communication skills and a passion for helping users.
• Basic knowledge of AI agents/automation, SQL and general IT fundamentals.
• Comfortable learning tools such as Jira/Confluence and remote support utilities.
• Any exposure to server monitoring or admin is a bonus.
• You enjoy solving problems in ambiguous, fast-changing environments and you value humility, collaboration and integrity.

Why System C?

We’re one team with big ambitions. Expect a supportive environment, on-the-job learning, formal development programmes, private healthcare, pension, life assurance, income protection, cycle to work, employee discounts and quarterly values awards. We believe in owning our impact and always being better - together. If you’re excited by AI, love untangling tricky issues, and want your work to matter to millions, we’d love to hear from you. Apply today.